Hello Erik,
Thank you so much for sharing this with us. We love hearing that the Terra Hooded Poncho in Grey has earned the title of your go to clothing item. That kind of feedback truly means a lot to our team.
We’re grateful for your recommendation and support, and we’re glad the poncho has become such a favorite in your daily routine. If you ever need assistance or have questions in the future, please don’t hesitate to reach out. We’re always happy to help.
“I am so thrilled to receive my second Hooded Poncho from Sand Cloud. I completely enjoyed my first one and my boyfriend instantly fell in love with it, so I bought him one. We now have the quality and comfort of the Hooded Ponchos to enjoy for years to come. We find them exceptionally well made, comfortable and just what we need post sauna session. Thank you for the outstanding product.”
Hi Mickey,
Thank you for sharing your thoughts on the Terra Hooded Poncho - Grey! We're truly sorry to hear about the fraying issue you've encountered, even after washing. Your feedback is invaluable to us as it helps us identify areas for improvement in our products.
We appreciate your honesty and hope you find something that meets your expectations in the future!
Warm regards,
Team Sand Cloud
“After leaving a review about not getting support about a missing item, they stepped up and fixed it. Still a great product and I hope, your customer support becomes the priority to develop because it truly is important. Thank you for fixing the issue, it’s amazing as are all your products.”
Hi there,
Thank you for sharing your thoughts on the Terra Hooded Poncho. We appreciate your feedback about the sizing and weight. We understand that the fit and feel can significantly affect your experience, and your comments will be helpful as we consider future designs. We're glad to hear you enjoy the shorter version!
Thanks again for your insights!
Warmest regards,
Team Sand Cloud
