Hi Michelle,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in reaching out regarding your review and for the experience you had with your product.
We understand your concern regarding the fit being smaller than expected, especially since you had a different fit in the past.
We’d like to better understand the current status of the issue and confirm whether you still need assistance. We’ve reached out to you via email so we can review the details privately and determine the most appropriate way to assist.
Depending on the circumstances of your case, we may be able to explore options such as a return for a refund, replacement subject to product availability, partial refund, gift card, or another appropriate resolution after reviewing the details.
Please respond to the email we sent when you have a chance so we can review your case and prioritize your request accordingly.
We truly appreciate your patience and the opportunity to make things right.
— Sand Cloud Team
Hi Janet.
Thank you for sharing your feedback with us. We sincerely apologize for the delay in reaching out regarding your review. We’ve recently been working through a high volume of customer reviews and are now following up to make sure we address your concerns properly.
We’d like to better understand the current status of the issue mentioned in your review and confirm whether you still need assistance. We’ve reached out to you via email so we can review the details privately and determine the most appropriate way to assist.
Please respond to the email we sent when you have a chance, so we can review your case and prioritize your request accordingly.
We truly appreciate your patience and the opportunity to make things right.
