“Falling apart after one wash and followed all washing instructions. Reached out for a refund or replacement and have not heard back anything in 72 hours.”
Hi Chloe,
Thank you for sharing your feedback with us. We're truly sorry to hear that your Floral Turtle Cover Up didn't meet your expectations, and we apologize for the lack of response regarding your refund or replacement request. Your experience is important to us, and we're here to assist you. Please check your inbox shortly for our message to help resolve this.
Warm regards,
Team Sand Cloud
Hi Virginia,
Thank you for sharing your feedback. We’re sorry to hear about your experience with the cover-up. We’d like to discuss this further with you and have already sent you an email regarding your order. Kindly respond to that email so we can assist you right away.
Thank you,
Sand Cloud Team
“This item was a gift. It was not received in time. I need to return it.
I have sent 4 emails requesting assistance. I have received NO responses.
While the product is good, customer service is not.
Maybe after this rating someone will finally get back to me.”
