“Falling apart after one wash and followed all washing instructions. Reached out for a refund or replacement and have not heard back anything in 72 hours.”
Hi Chloe,
Thank you for sharing your feedback with us. We're truly sorry to hear that your Floral Turtle Cover Up didn't meet your expectations, and we apologize for the lack of response regarding your refund or replacement request. Your experience is important to us, and we're here to assist you. Please check your inbox shortly for our message to help resolve this.
Warm regards,
Team Sand Cloud
Hi Virginia,
Thank you for sharing your feedback. We’re sorry to hear about your experience with the cover-up. We’d like to discuss this further with you and have already sent you an email regarding your order. Kindly respond to that email so we can assist you right away.
Thank you,
Sand Cloud Team
“This item was a gift. It was not received in time. I need to return it.
I have sent 4 emails requesting assistance. I have received NO responses.
While the product is good, customer service is not.
Maybe after this rating someone will finally get back to me.”
Hi Kathleen,
Thank you for your honest feedback on the Floral Turtle Cover Up. We're sorry to hear that it didn't have the flattering effect you were hoping for. Our aim is to create pieces that not only look cute but also make you feel confident. Your comments are invaluable to us as we strive to improve our offerings.
We would like to discuss further with you. Kindly respond to the email that we sent you.
Warm regards,
Team Sand Cloud
“It’s cute but way shorter than expected. Rather than return, decided to keep it as I’m sure I’ll use it after a shower rather than beach. But the worst part is that after one washing, the hem frayed thread like crazy. I trimmed or pulled to off but the hem looks unfinished and cheap. I was considering ordering beach towels but this purchased changed my mind. I won’t order again. Too expensive for cheap looking products.”
Hi Kathy,
Thank you for taking the time to share your feedback on the Floral Turtle Cover Up. We're sorry to hear that after washing, the material has developed pulls and looks worn. That’s certainly not the experience we want for our customers, and we appreciate you bringing this to our attention.
Your feedback is invaluable in helping us improve our products. If you have any further concerns or questions, please feel free to reach out.
Warm regards,
Team Sand Cloud
