“I want start off that this is a great product. I’ve watched this brand since Shark tank. Finally made the decision to buy for my kids and family. Ordered not once but twice, I even visited and purchased at their store in San Diego. With my first order I didn’t get an item I ordered. I reached out to customer service, took over a week to reply. “We are busy would you like us to mail you the item or credit?” I quickly replied back, please mail me the item. Felt confident that it would be rectified, and placed a second order. Went to CA visited the store and bought two more.
It’s been over a month and I have yet to receive my missing item AND now they are not responsive. My next course of action is to dispute the charge for my missing item. I’d be very wary to order more than one or two if at all.
I’m sad because it’s really a great product but I have one kid who I will have to find a different one. Rip curl offers a similar product.”
“I love how roomy the poncho is and the arm holes add to the ease of changing in it. The pockets are awesome. It is nice and light weight, the color is true to what was shown on the website, and I really like this poncho.”
Hi Rinna,
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We value your input and would love to help address any specific issues you encountered. Please feel free to reach out so we can assist you further.
Best wishes,
Team Sand Cloud
