“This is our second poncho! My husband was a fan of mine so we got him his own! He loves it! We basically dont bring towels to the beach or pool anymore since this is so perfect!”
Hi Loretta,
Thank you for sharing your feedback regarding the Terra Hooded Poncho Black.
We are sorry to hear that the item felt too large and that the arm holes were bigger than expected. Upon checking, we can see that your return is already in transit back to us for a refund.
We would love the opportunity to discuss this further with you. Kindly respond to the email we sent so we can continue assisting you.
Thank you again for your feedback and support.
“Sand Cloud,
C'est MAGNIFIQUE !!! Our family and I love it. Amazing quality and doing something great for the planet what else can you ask.
Merci beaucoup.”
“It was awesome for camping. I would walk from our camp site to the showers and back wearing the poncho and get dressed back at camp. No need to bring cloths and have to carry back dirty cloths and a towel anyways.”
“It arrived very smelly, like dye and chemicals. The fabric itself is like a cheap towel, and while it is large enough to use as indicated, it is definitely not worth the cost. All of the items have not arrived in my order, no packing slip was included, Sand Cloud has not provided customer service, and I'm overall very dissapointed in the purchase. So, would I recommend this? It depends on what you are looking to buy and how much hassle you want if they don't ship your entire order.”
Hi Sarah,
Thank you for taking the time to share your feedback. We're really sorry to hear about your experience with the Terra Hooded Poncho and your order. Your concerns are important to us, and we want to ensure we address everything properly.
Best wishes,
Team Sand Cloud
