“Update - Victor with customer service reached out regarding how my coverup washed and offered a refund & a partial refund for the other two I gifted. Although I can’t in good conscience change my opinion on the specific product I received (hopefully a one off) I can say Sand Cloud obviously cares about customer satisfaction and for that I give them 5 stars.”
Hi Lora,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your Checkster Cover Up did not meet your expectations after the first wash. We completely understand how disappointing this must have been, especially since you had planned to gift the other cover ups.
We've reached out to you via email to discuss your experience further and offer a resolution. Please kindly respond to the email we sent so we can assist you with the option that works best for you.
We appreciate your feedback and look forward to the opportunity to make things right.
— Sand Cloud Team
“So soft, so cute - excellent quality!! My only small issue is that it is a bit short for us taller ladies, a tall option would be Amazing in the future!!”
