Hey Linda, thank you for sharing your feedback! 😊
We’re truly sorry to hear about your experience with our customer service. That’s definitely not the level of support we strive to provide. We’ve sent you an email to make this right and assist you further.
Thank you for supporting our mission to protect marine life! 🌊
“Ordered on 6/11 to take on an upcoming vacation based on item being listed as in stock online (not pre-order), and ready to ship. Basing it on their estimate of 4-7 business days to arrive for domestic shipping. I have been reaching out to customer service for an update for days, and finally got an update that my order *is supposed to* ship Friday (6/19). Their site does not tell you their fulfilment time is over a week, so unless you have multiple weeks to wait for your item to arrive I do not recommend ordering. I also am totally unimpressed with the lack of customer service received. I sent in a message inquiring about when it may ship 3 days after placing the order since I hadn't received an update. No response (even though it's stated their response time is 24-48 hours), so I sent another one in after (3) more days, no response. I had to send in a message on Instagram to get someone to respond, and even then it required following up multiple times for them to tell me the estimated ship date is 6/19. Just in time to not take it on vacation. Please cancel order #3124535 and issue a refund.”
Hi,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in following up regarding your review.
We’ve reviewed your case and can see that Order #3124535 was canceled and a refund was previously processed for your concern. We’ve reached out to you via email to confirm whether the resolution addressed the issue and whether you require any further assistance.
If you still need help or have any additional concerns, please feel free to respond to the email we sent so we can properly follow up and prioritize your case.
Once we receive any additional information, we’ll be happy to review the matter further and do our best to ensure your concerns are fully addressed.
Thank you for your patience, and we truly appreciate the opportunity to assist you further.
— Sand Cloud Team
“I purchased one back in mid May. It said it was going to ship out June 3rd, and never did. I have reached out to the company 3 different times through their website and never heard back. Extremely disappointed.”
Hey Heather, thank you for sharing your feedback! 😊 We’re truly sorry to hear about your experience and the delay with your order. We understand how disappointing it is not to receive an update after reaching out multiple times. We’ve sent you an email to make this right and assist you further.
Thank you for supporting our mission to protect marine life! 🌊
Thanks for the love, Janet! Thank you for giving us a 5-star review. We agree—the Checkster is the ultimate grab-and-go. We appreciate you being part of the Sand Cloud community and supporting our marine conservation efforts!
