“I bought the exact canopy replacement as written on the old canopy’s tag. This is supposed to be 12’x26’—I believe this canopy was made too small. The elastic loops to secure don’t reach and I have had to double them up to make the loop longer.
This cost around $150–I’m disappointed.”
Hello,
We are very sorry to hear about that! We strive to provide a quality product and can assure you that this is not a common occurrence. Please reach out to us and provide pictures the picture attached to this review, your proof of purchase and your contact information so we can submit a claim and provide a solution. We can be reached at 1-800-932-9344 or send us a message at reviews@shelterlogic.com
Thank you,Customer Service,Debora
“I have been using a Shelter Logic canopies for over 10 years. They are extremely good quality and I really like the idea that you can get replacement covers. That saves having to buy a whole new canopy set.”
“We typically have to replace this cover every 16-18 months due to the extreme elements we deal with here in Texas. Especially the Texas HEAT!!! All's good.”
“i have bought many of the replacement canopies in the past but this one was disappointing.. we had a very hard time putting it on. it seemed liked it wasnt sewn properly. my other ones all had two seams down the center so you could center it on the frame. this one had one and it just was so tight to get it on. I hope my next one fits better.”
“This my third one ... It holds up for over a year in the Arizona high heat ... It will get up to 120 in the summer and it hold up under the wind storm we get a couple of times a year ... Thanks ... Jeff”
“The first cover I received had a minor flaw which ShelterLogic replaced under warranty, most excellent speed in which I received the warranty replacement.
Thank you ShelterLogic!”
