“I have had this canopy over my west parking area for many years. I only wish the material would last more than one year. After over $2000 in cover costs, I will finally be replacing it with a more durable product.”
Hello,
We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers include a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.,Customer Service,DaniL
Hello,
We are sorry to hear your cover ripped. This product does come with a 1 year warranty from the date of purchase. It sounds like you are within your warranty so we do encourage you file a warranty claim on our website so we can review this further. Below is a link to file the warranty form. If you have any questions, please don't hesitate to call us at 1800-932-9344. Thank you http://www.shelterlogic.com/support/forms/warranty-claim/,Customer Service,DaniL
“We have bought this canopy at least 5 times over the years. We use it to keep our boat covered. It does a great job. Of course it gets weathered after a few years of rain, wind and sun, but that is to be expected! We will continue to purchase this product!!”
“Does not hold up to the high temps in Las Vegas. Had to get a warranty on about 3 covers since owned. Been about 11. Wish they would build a little stronger for the southwest!!!! And I've called them on this. And would pay for a better cover.”
Hello,
We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers include a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
Thank you ,Customer Service,Debora
