“I bought my first 12x26 Shelter Logic Canopy about 4 or 5 years ago, easy to put together, I did lots of times MYSELF without helper and used on killer Florida sun! Just now, after 4-5 years needs to replace the top!
Great Quality, good price and really helpful costumer service!”
Hello Jani,
We are so happy to see that you are enjoying your shelter and that you had a very positive experience with our customer service team. We would like to thank you for taking the time to write this review and for choosing Shelterlogic!, Customer Service
“The sun and wind finally got to my original canopy top but the frame was still in perfect shape so I needed to replace it. This was an exact fit and within 30 minutes or so I had the old one off and the new one on. They also include all the little bungee cords and S hooks so everything is like new now.”
“People are buying this tent for 12' x 26' canopy's without knowing it doesn't fit the 2 3/8 " tubed tents. this needs to be advertised as such. Very frustrating.”
Hello, We are sorry to hear this cover does not fit your frame. The replacement covers we sell are designed specifically for our models and we can not guarantee they would fit on another brand. Thank you,Customer Service ,Danielle
“Replacement canopy fits good. No problems.
I feel the original beige canopy was a better quality, unfortunately it isn't available. This is my third replacement.
I get about two seasons, sometimes three out of these replacements.
On this replacement, the seams aren't symmetrical. This one doesn't have the seam in the middle, that would help center it in set up. But it worked.”
Hello, We are sorry to hear you canopy has developed rips after only a month. Can you please submit a warranty claim on our website so we can further review this and help find a resolution for you? If you have any questions, you can reach us at 1800-932-9344. Below is a link to file your claim. Thank you
http://www.shelterlogic.com/support/forms/warranty-claim/,Customer Service,Danielle
Hello, This canopy replacement cover is designed to fit our 12x26 canopy frame. If you have our frame and this does not fit, we would be happy to trouble shoot this issue and provide a resolution for you. Please give us a call at 1800-932-9344. Thank you ,Customer Service,Danielle
“Wrong product was shipped, contacted customer service and nothing ever got resolved.
Worse customer service ever! Go to Amazon.
Shelter logic more concerned about sales. Than satisfaction.”
