“Came very fast good quality strong material has cutouts at bottom to fit old style 8 leg with the thicker poles and the newer style as long as it's the same dimensions and shape it will work. Ratchet tightens on ends and zippers on door work smoothly”
Hi there,
Thank you for your amazing review! We're delighted to hear that the replacement cover arrived quickly and met your expectations in terms of quality and fit. It's great that the cutouts and ratchet features work seamlessly for both the old and new styles. Your feedback on the zippers is also appreciated!
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
The ShelterLogic Team
“Fits well. Fast delivery.
Very short lifespan 1 to 2 years max.
The heavy duty version lasts well but the price is about triple so it is to expensive for a light duty shelter. I wish there was an alternative cover that was maybe 50% more expensive with at least a 4 year lifespan.”
Hi Douglas,
Thank you for your 3-star review! We're glad to hear that the cover fits well and that you experienced fast delivery. We understand your concerns about the lifespan of the standard cover and appreciate your feedback on the pricing of the heavy-duty version. Your suggestion for a mid-range alternative is valuable, and we’ll certainly take it into account.
If you have any other thoughts or questions, don’t hesitate to reach out.
Best,
The ShelterLogic Team.
Hi Doug,
Thank you for your great feedback! We're thrilled to hear that you think the Replacement Cover is fantastic. If you have any further comments or need assistance, don't hesitate to reach out!
Best,
The ShelterLogic Team
“I just put this on a few weeks ago and I have to keep pushing it up when it rains or it collects rain and gets very heavy. This happened the last time and it ripped so I thought the replacement might be better and tighter but it's not, unfortunately.”
Hi Kelly,
Thank you for taking the time to share your experience with the Replacement Cover. We’re sorry to hear that you’ve been having trouble with water pooling and the weight it adds. That can indeed be frustrating, especially when it affects the integrity of the cover itself.
Please call our customer service line at 1-800-560-8383 so that we can gather more information and offer the best solution we possibly can. We are looking forward to assisting you!
Best,
The ShelterLogic Team
Hi Thomas,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss any of this in more detail, our customer service team is available 7 days a week 1-800-560-8383.
Best,
The ShelterLogic Team
“The only thing I can say is it solves your storage issue in the short term. Unfortunately they do not pass the test of time and need to be replaced every 1-3 years depending on the wind in your area. The material degrades pretty fast and you will end up needing to replace it before you expect to. That said, replacing the cover takes 1-2 hours with 2 people and it is pretty easy.”
Hi Miguel,
Thank you for your honest 4-star review! We appreciate your feedback regarding the cover's lifespan and the ease of replacement. While we're glad it has helped with your storage issue, we understand that durability is a key concern.
If you’re considering options for added longevity, we suggest looking into our thicker covers for enhanced resistance against the elements. If you have any questions or need assistance, please feel free to reach out. Your support is invaluable to us!
Best,
The ShelterLogic Team
Hi there,
Thank you for your fantastic 5-star review! We're delighted to hear that the new cover has met your expectations and is just as durable as the original you had for 10 years. Your recommendation means a lot to us, and it’s great to know you found the quality to be excellent for a fair price.
If you have any questions or need assistance in the future, don’t hesitate to reach out. We appreciate your support!
Best,
The ShelterLogic Team
