Bonjour Luc,
Merci pour votre retour. Nous sommes ravis d’apprendre que la toile est robuste, identique à l’originale et que l’installation est facile avec une qualité palpable.
Bien cordialement,
L'équipe ShelterLogic
“C’est la troisième toile en 7 ans. Donc une moyenne de durée de vie de 2 ans. Il semble que la qualité diminue à chaque remplacement, ma dernière acquisition a encore un défaut additionnel en plus de qualité douteuse”
Bonjour Ronald,
Merci pour votre retour. Désolé d’apprendre que la toile a une durée de vie plus courte que prévu et que vous constatez un défaut supplémentaire cette fois-ci.
Pour mieux comprendre et voir quelles options s’offrent à vous, n’hésitez pas à nous contacter avec les détails de votre référence et des photos du défaut.
https://www.shelterlogic.ca/registration-and-warranties?___store=ca_shop_en&___from_store=us_shop_en&_ics=1792673301820&irclickid=~djb9ZPFKDysxyvunqryEvlmqmqlmjgekmuzDEuvqgdc6XQGCuspg&_gl=1*7mew7t*_gcl_au*OTYxODYxNDY1LjE3OTA4ODEwMDM.
Bien cordialement,
L’équipe ShelterLogic
Hi Ken,
Thanks for sharing your experience. We’re glad to hear the 12 x 20 x 8 Replacement Cover Kit delivered a perfect fit.
Kind regards,
The ShelterLogic Team
“Needed a new cover as my previous one ripped due to weathering. Wished they lasted longer, but you can't help weather. The replacement cover worked as it should, correct fit. #Sweeps”
Hi Julie,
Thanks for sharing your experience. We’re glad to hear the replacement cover fits correctly and works as it should. We understand weather can be tough on covers.
Warm regards,
The ShelterLogic Team
“More difficult to install than the original one I purchased three years ago. Fit was ok, but not great. The replacement was almost as expensive as the complete kit. I do like the darker color better than the original white. No window on this one, compared to the original.”
Hi there,
Thank you for sharing your experience. We’re sorry to hear the replacement cover was more difficult to install and did not fit as smoothly as the original. We’ll pass along your feedback about fit and value to our product team for review.
If you’d like, we can help explore warranty options, troubleshooting fit issues, or suggest alternatives that might suit your setup better. Please share your order number and any photos if possible, and we’ll assist promptly.
We appreciate your feedback and hope the rest of the setup goes smoothly.
Kind regards,
The ShelterLogic Team
Bonjour,
Merci pour votre commentaire. Nous sommes ravis d’apprendre que le remplacement s’installe aussi bien que l’original. Si vous avez des questions ou besoin de conseils pour l’installation, nous sommes là pour vous aider.
Bien cordialement,
L’équipe ShelterLogic
“The replacement cover drips non stop. I have to tarp my boat inside the shelter to keep in dry. Any rain and the entire cover drips. The original shelter did not do this, but the replacement cover is terrible.”
Hi Stephen,
We’re sorry to hear the replacement cover drips continuously, that’s frustrating. We can review warranty options or arrange a replacement. Please submit a warranty claim here: https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim and include your order number, photos, and a brief description. We’ll work to find the best solution.
Kind regards,
The ShelterLogic Team
Hi Sophie,
Thanks for the 5-star rating and for sharing your experience. We’re thrilled to hear our service was fast and cheaper than in-store.
If you need anything else, we’re here to help.
Kind regards,
The ShelterLogic Team
