Hello Anthony,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy which might better suit your needs.
https://www.shelterlogic.com/registration-and-warranties
Thank you for your feedback and for choosing ShelterLogic!
“I installed the original Shelter last year. I was very impressed with the build quality. It held up very well thru the winter with some pretty good snow loads. This spring I was hit with golf ball sized hail that ripped holes in the cover, fortunately insurance paid for a new cover. I installed the new cover and it is new again. I love this Shelter Logic Garage it is the most affordable storage solution out there.”
Thank you so much, Greg, for your wonderful 5-star rating of the Replacement Cover for the Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Gray! We are thrilled to hear that you are satisfied with the build quality and durability of our product. It's great to know that the original Shelter held up well through the winter and even withstood heavy snow loads. We're sorry to hear about the hail damage, but we're glad insurance covered the cost of the new cover. We appreciate your loyalty to us and are delighted to provide you with an affordable storage solution that meets your needs. Thank you once again for your kind words and for choosing ShelterLogic.
Hello Larry,
Thank you for the 5-star rating. Please call our customer service line on 1-800-560-8383 so that we can gather more information and offer the best solution we possibly can.
We are looking forward to assisting you!
“Good cover and fits well. Last about one or two years for the 7.5 oz. The heavy duty one are way overpriced. This one should be half the price for what it is. Shipping was fast. And this was cheaper price than other places I looked at. I also was a little disappointed that where the bottom bar goes through there was a lot more cut opens then there should have been(last cover did not have this issue.”
Dear Fred,
Thank you so much for taking the time to leave us a rating. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. As you know, we do offer the Heavy-Duty and Ultra-Duty material. The heavier materials have a longer warranty and life expectancies which might better suit your needs. Please note that the price has increased over the last couple of years due to inflation. If you have any questions or wish to place an order, please call us on 1-800-932-9344.
Thank you for your feedback!
Warm Regards,
ShelterLogic!
“#SWEEPS Very easy step by step instructions that are accurate and detailed enough that anyone can follow. This project can be done with 2 people in about 2 hours. I would highly recommend this product.
Dell Ryce”
Dear Dell Ryce,
Thank you so much for taking the time to rate our Replacement Cover for the Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Gray with 5-stars. We greatly appreciate your positive feedback and are thrilled that you had such a positive experience with this product.
We are delighted to hear that you found the step by step instructions to be easy, accurate, and detailed enough for anyone to follow. It's fantastic to know that this project can be completed by two people in about two hours. Your recommendation means a lot to us.
If you have any further comments or questions, please do not hesitate to reach out. We are always here to assist you.
Thank you once again for your support!
Best regards,
ShelterLogic!
Dear reviewer,
Thank you so much for taking the time to give us an amazing 5-star rating on our Replacement Cover for the Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Gray. We truly appreciate your support and trust in our product.
Once again, thank you for choosing our product and for your kind words. It means a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out.
Best regards,
ShelterLogic!
Dear Jason,
Thank you so much for your exceptional 5-star rating of our Replacement Cover for the Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. Standard PE 7.5 oz. Gray! We truly appreciate your support and positive feedback.
We are delighted to hear that our replacement cover fits perfectly, works great, and looks fantastic in your garage. Providing products that meet our customers' expectations is our top priority, and we're thrilled that we could deliver exactly what you needed.
Thank you once again for choosing our product and for taking the time to share your wonderful experience with us. We genuinely value your satisfaction, and we hope to serve you with our high-quality products again in the future.
Best regards,
ShelterLogic!
