“This is the third cover that has been on this particular frame.... counting the one that came with the unit
If it weren’t for having an immediate need each time to fix the issue last minute I would have gone another way as I feel a cover a year to be very excessive and expensive let alone frustrating”
Hi Jeffrey,
We are very sorry to hear about this! Fabric life is affected by application, location and the physical elements the shelter is exposed to. All of our shelters include a minimum one year warranty and if your cover tears within that time period we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies which might better suit your needs. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
http://www.shelterlogic.com/support/forms/warranty-claim/ , Customer Service
“Fits well, replaced the old one by myself. Took about 1 1/2 hrs. Down side it lasted (2nd replacsment) only 6 mos + - past warranty. Recomend either up grade if possible. I will next time.”
“Pre-cut lower horizontal pole flaps did not match original vertical pole spacing, but easily remedied. Other than that quality was as expected and shipment was prompt. Thanks”
Hello,
We are very sorry to see you feel this way. Since this is designed as a temporary structure it includes a temporary cover. All of our shelters include a minimum one year warranty and if your cover tears within that time period we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies which might better suit your needs. If you have any other questions or concerns please feel free to start a live chat or call us at 1-800-932-9344.
http://www.shelterlogic.com/support/forms/warranty-claim/ , Customer Service
