Hi Stephen,
Thank you for your positive review! We're delighted to hear that you find the Winter Gazebo Cover to be a great product. We strive to provide quality solutions for all your outdoor needs. If you have any questions or need assistance, we're here to help.
Best,
Sojag
“I sent feedback and pictures November 11th but have yet to receive a response. The cover was obviously sitting for a while in a damp area as the laminated card was discoloured and the tarp was damp (box was not wet nor had any water stains so was not from delivery). Furthermore, it is not made for gazebos that have a large vent at the top as that takes extra space so corners are beyond tight. In fact one corner already had a small tear and one of the seams down one side was open (thread had let go). I don't have much hope that the tarp will last more than 1 winter which is quite expensive for 1 time use.”
Hello Della,
We are sorry to hear about your experience. One of our representatives will be reaching out to you to assist and rectify this issue.
We can also be reached at 1-866-901-1649.
Thank you,
The SOJAG Team
“Very nice except the corners are very tight, and having a point on the corners makes it a bit difficult to slip the last corner on, if not careful it could puncture the cover, other wise very happy with it so far”
Hi there,
Thank you for your fantastic 5-star review! We're so glad to hear that you found the Winter Gazebo Cover easy to install and that it meets your needs for durability and value. It's always great to see returning customers, and we appreciate your trust in our products.
If you need any assistance or have further feedback, feel free to reach out!
Best,
SOJAG
Hi there,
Thank you for your thoughtful 4-star review! We're glad to hear that you find the cover to be made very well. We appreciate your feedback about the fit—it's important for us to know how our products perform in real-world conditions.
If the tightness is causing issues, we recommend checking the installation guidelines to ensure the best possible fit. Your satisfaction is what we aim for, so please don't hesitate to reach out if you have any questions or need assistance.
Stay warm this winter!
Best,
SOJAG
Hi Guy,
Thank you for your thoughtful 4-star review! We're pleased to hear that you find the cover great. Regarding your concern about the roof corners potentially damaging the fabric, we recommend ensuring the cover is properly secured and regularly inspecting it for any wear or tear.
If you experience any issues or have further questions, please feel free to reach out to us. We appreciate your feedback and want you to enjoy your cover for many seasons to come!
Best,
SOJAG
“The winter gazebo cover was very easy to put on. Wish there was more reinforcement on the four corners but I’m sure it will last several years anyway. I am so happy you offer these covers. I use my gazebo as storage for all my summer patio tables and chairs, ornaments, etc. This is my second cover. First one lasted 5 years.
2 people were able to easily put cover on.
Only problem is the cover does shrink so it becomes impossible to put on so should be made abit bigger to accomodate the shrinkage.”
Dear Vera,
Thank you so much for your fantastic 5-star rating of our Universal Winter Gazebo Cover, 10 ft. x 14 ft. Grey. We truly appreciate your support and valued feedback.
We are thrilled to hear that the winter gazebo cover was easy for you to put on, and we will certainly take note of your request for more reinforcement on the four corners. Rest assured, our covers are designed with durability in mind, and we are confident that it will last for several years just like your previous one.
It brings us joy to know that our covers have been able to help you protect your summer patio tables, chairs, ornaments, and more. We are honored to be your go-to choice for gazebo covers, and we hope to continue serving you with top-quality products in the future.
Again, thank you for your support, and if you have any further questions or concerns, please feel free to reach out to us.
Best regards,
SOJAG
Dear Denis,
Thank you so much for taking the time to share your feedback on the Universal Winter Gazebo Cover, 10 ft. x 14 ft. Grey. We truly appreciate your input and value your thoughts on our product.
We apologize for the inconvenience caused by the timing of your purchase, which prevented you from reviewing the winter gazebo cover. We understand that without experiencing it during winter, it may not be possible to provide a comprehensive review. We apologize for any frustration this may have caused.
Once you are able to install the winter cover and experience it at first hand, please feel free to revise your review as we are eager to know your feedback.
Warm regards,
SOJAG
