“While I love the product so I can leave all my furniture stored over our cold winter months, there is absolutely no give and I can't event pull the corners over roof. Now because it is so tight it has corner rips. Is it just my 10' x 14" that was sewn too tight or do other people have the same problems. It's like it shrinks and get worse.”
Hello Darrell,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“It's a good cover for my gazebo, and it fitted exactly, and I liked the door with the zippers, you can put many things inside and you can reach them any time you want”
“The winter gazebo cover is fantastic. Easy to put on and make a great dry storage area for our outdoor decor. During the winter months. Happy with this product!”
Dear Melynda, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to us at 1-800-560-8383 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
We are looking forward to assisting you!
“J'ai acheté pour mon abri Marsala 10 x 14 . Housse de bonne qualité. Le seul inconvénient est qu’il est un peu trop serré, ce qui rend difficile de passer par-dessus. Quelques centimètres supplémentaires dans chaque direction le feraient glisser plus facilement et moins susceptible de se déchirer. Nous étions 4 personnes pour l'installation, impossible a glisser à 2 personnes seulement. Quelques déchirures après l'installation parce que trop serré et les corniches des coins sont coupant, donc facile de déchirer la housse puisque trop juste comme grandeur.”
Bonjour,
Nous apprécions vos commentaires et les utiliserons de manière proactive. Merci d'avoir pris le temps de laisser cet avis et d'avoir choisi SOJAG.
“Nous avons acheté pour notre abri "Marsala 10 x 14) Housse de bonne qualité. Le seul inconvénient est qu’il est un peu trop serré, ce qui rend difficile de passer par-dessus. Quelques centimètres supplémentaires dans chaque direction le feraient glisser plus facilement et moins susceptible de se déchirer. Impossible à installer à 2 personnes, 4 personnes pour réussir à la passer par dessus.”
Bonjour,
Nous apprécions vos commentaires et les utiliserons de manière proactive. Merci d'avoir pris le temps de laisser cet avis et d'avoir choisi SOJAG.
“We purchased this item as a replacement for one that was bought six ears ago right after our gazebo purchase. The older one still has some life left in it and hope to get another year or two out of it. It is subjected to the northeast cold winters with "lake effect" snow adding to the onslaught of wear and tear. We bought the new one not knowing just how long we could expect it to last and did not want to be without a cover even for a short period of time. This cover has been an answer to prayer in having access to extra storage space in the winter. for many various items that had to be put away to prevent damage from the winters in Upstate New York. It was a chore trying to find a place to put summer furniture (bikes, picnic tables, benches, storage bins, ornaments, etc.). Now we cover the gazebo in the late fall and uncover it whenever warmer weather decides to stick around. The nice feature about this cover is the easy access in getting in and out of it if we happen to get a nice day. The door and window flaps are conveniently easy to roll up and down as needed. The vents on top of the walls allow the wind to flow through without fear of tearing the cover. I like the inside ties that attach the cover to the gazebo corner posts giving it an even more secure fitting along with the grommets at the bottom giving me a place to secure it even more with washers and screws. I recommend this item to anyone with a gazebo that may need the extra storage space in winter weather. The price is good, especially when I compare it to the cost of building another wooden shed.”
“Good quality cover. The only drawback is that it's a bit too snug, making it difficult to get over the top. A couple extra inches in each direction would make it slide on and off easier and less likely to tear.”
