Hi Jerry,
Thank you for your review! We appreciate your patience as you await the winter season. It's great to hear that your friends are enjoying their covers! If you have any questions once you start using yours, don’t hesitate to reach out.
Warm regards,
The ShelterLogic Team
Bonjour,
Merci beaucoup pour votre avis de 4 étoiles! Nous sommes ravis d'apprendre que vous avez trouvé la durabilité de votre toile précédente satisfaisante et nous espérons qu'elle sera tout aussi performante cette fois-ci. Votre confiance en notre produit est très appréciée.
N'hésitez pas à revenir vers nous si vous avez des questions ou besoin d'assistance!
Cordialement,
L'équipe ShelterLogic Group
Hi Stephen,
Thank you for your positive review! We're delighted to hear that you find the Winter Gazebo Cover to be a great product. We strive to provide quality solutions for all your outdoor needs. If you have any questions or need assistance, we're here to help.
Best,
Sojag
“I sent feedback and pictures November 11th but have yet to receive a response. The cover was obviously sitting for a while in a damp area as the laminated card was discoloured and the tarp was damp (box was not wet nor had any water stains so was not from delivery). Furthermore, it is not made for gazebos that have a large vent at the top as that takes extra space so corners are beyond tight. In fact one corner already had a small tear and one of the seams down one side was open (thread had let go). I don't have much hope that the tarp will last more than 1 winter which is quite expensive for 1 time use.”
Hello Della,
We are sorry to hear about your experience. One of our representatives will be reaching out to you to assist and rectify this issue.
We can also be reached at 1-866-901-1649.
Thank you,
The SOJAG Team
“Very nice except the corners are very tight, and having a point on the corners makes it a bit difficult to slip the last corner on, if not careful it could puncture the cover, other wise very happy with it so far”
Hi there,
Thank you for your fantastic 5-star review! We're so glad to hear that you found the Winter Gazebo Cover easy to install and that it meets your needs for durability and value. It's always great to see returning customers, and we appreciate your trust in our products.
If you need any assistance or have further feedback, feel free to reach out!
Best,
SOJAG
Hi there,
Thank you for your thoughtful 4-star review! We're glad to hear that you find the cover to be made very well. We appreciate your feedback about the fit—it's important for us to know how our products perform in real-world conditions.
If the tightness is causing issues, we recommend checking the installation guidelines to ensure the best possible fit. Your satisfaction is what we aim for, so please don't hesitate to reach out if you have any questions or need assistance.
Stay warm this winter!
Best,
SOJAG
Hi Guy,
Thank you for your thoughtful 4-star review! We're pleased to hear that you find the cover great. Regarding your concern about the roof corners potentially damaging the fabric, we recommend ensuring the cover is properly secured and regularly inspecting it for any wear or tear.
If you experience any issues or have further questions, please feel free to reach out to us. We appreciate your feedback and want you to enjoy your cover for many seasons to come!
Best,
SOJAG
