“Still using the same frame, four encloses later and still strong. Newer replacements don't seem to be a durable as the first two that I purchased. I got a little over two years out of them.”
“Still using the same frame, four encloses later and still strong. Newer replacements don't seem to be a durable as the first two that I purchased. I got a little over two years out of them.”
Hello Ken,
We are very sorry to hear about this. Please call our customer service line so that we can gather more information and offer the best solution we possibly can. We are available 7-days a week at 1-800-932-9344.
Thank you, Customer Service
“This product works well for its intended purposes however the only complaint I have is when you put the poles together there is not a clicking mechanism to hold them there! So the poles come apart easily when you try to move it or with a strong wind. You must anchor it securely for it to stay together. Very disappointed they scrimped on this inexpensive feature that would make a huge difference in durability!”
Hello,
Thank you for your feedback! The reason the poles are not bolted together or have a pin mechanism is because this canopy is designed to be a temporary structure. Customer satisfaction is important to us and if you would like to discuss this in more detail, please feel free to call us at 1-800-932-9344.
Thank you, Customer Service
Hello Zeek,
We are very sorry you feel this way. We provide the best quality product at the best price possible. If you would like to discuss this in more detail please give us a call at 1-800-932-9344.
Thank you ,Customer Service,Debora
