Hi Michael,
Thank you for your fantastic 5-star review! We’re delighted to hear that you’re pleased with the quality of the Monarc Canopy™. It’s great to know that it’s serving as an excellent replacement for your previous carport.
If you have any questions or need assistance, please feel free to reach out. We’re here to help!
Best,
The ShelterLogic Team
“We ordered 2 shelters after our previous one was damaged in the storms. Both sets were made wrong, so they sent us two more sets at no cost.And those also were made wrong from the factory.
We now have four shelters that cannot be put together because parts were made wrong. Not sure if we will call again and see what happens.”
Hi Rich.
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
Best,
The ShelterLogic Team
Hi AL,
Thank you for your fantastic 5-star review! We're so happy to hear that ShelterLogic was able to get you a new canopy overnight and that it’s working great for you. It’s always our goal to ensure you have a positive experience with our products.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Thanks again for your support!
Best,
The ShelterLogic Team
“Looks like a nice canopy, but I've had it in a box in my house for almost a month because it came to me missing parts. I contacted Shelter Logic and was sent parts that took 10 days to arrive and then were not the correct parts. Now the part I need is apparently out of stock with no ETA and this thing is taking up space on my floor and not shading my deck.”
Hi AL,
We’re really sorry to hear about the trouble you've had with missing parts and the delay in receiving the correct ones. It’s understandably frustrating to have your canopy sitting unused and taking up space when you were looking forward to enjoying it.
We appreciate your patience as we work to resolve this for you. Please reach out directly to our customer service team, as they can assist in checking inventory and ensuring you get the part you need as quickly as possible.
Thank you for your feedback, and we hope to turn this experience around for you.
Please call 1-800-560-8383
Best,
The ShelterLogic Team
“Needed a sunshade canopy for a tight area so I went searching. Found the Monarc. Shipping was prompt..quality of the parts was better than expected especially for the price. No problems assembling. Overall 10/10!”
Hi Peter,
Thank you so much for your glowing 5-star review! We’re thrilled to hear that the Monarc Canopy worked perfectly for your needs and that you found the quality exceeded your expectations. It's great to know that assembly was a breeze too! Your support and feedback mean a lot to us. If you ever need anything or have questions in the future, just let us know!
Best,
The ShelterLogic Team
“I was excited to receive this beautiful canopy only to find that the coverage was not 9 ft but 8ft 9 inches due to grommet holes and space between canopy and bar. This has caused water to enter top of trailer and now roof has leaked. Huge job to repair. It’s tastefully designed yet would have been beneficial to state that it doesn’t have full 9 ft coverage.”
Dear Aija,
Thank you so much for taking the time to provide us with your feedback regarding the Monarc Canopy™ 9 ft. x 16 ft. Sandstone. We truly appreciate your honesty.
We apologize for any inconvenience you experienced due to the canopy's coverage. Please note that the specification measurements are listed in this the schematic that's displayed on our website:
https://www.shelterlogic.com/media/asset/p7in9nkyasfmad2fsare.png
Yes, the Canopy is hold-up with Bungee cords like most Canopies that we offer. If you're looking for a storage shelter without Bungee cords or eyelets, then we recommend our all the weather portable garage shelters. We offer live load rated shelters and temporary shelters as well. If you have any questions or wish to discuss any of this in more detail, please feel free to contact us at 1-800-560-8383.
Thank you for your feedback and for choosing ShelterLogic
Best regards,
ShelterLogic
“This is a good light duty shelter. We have an acorn problem here for 2 or 3 months in the fall. The oak trees here are very tall and if you have a wind storm, which we have often, acorns can cause a lot of damage to our 3 cars and has in the past. I orginaly used the tarms that were included but the wind storm wreaked havoc with them. Now I just use fine bird net instead of the tarps and that works great. These have holes on some parts that don't correspond with holes on the other parts so I drilled my own. Plus I added metal screws in various places as in the fisrt wind storm with the tarps it pulled apart where there was no screws or bolts. Other wise I'm very happy with these, I have 3, they do the job and look good.”
Dear John,
Thank you for your 4-star rating of our Monarc Canopy™ 9 ft. x 16 ft. Sandstone! We appreciate your feedback and are glad to hear that the canopy has been serving its purpose.
We understand the challenges you face with the acorn problem during the fall months. It's great to know that the canopy has been able to protect your cars from potential damage caused by wind storms and falling acorns. The idea of using a fine bird net as an alternative to the tarps is brilliant!
We value your support and are delighted to know that you are happy with the canopies' performance and appearance. Should you require any further assistance or have any questions, please do not hesitate to reach out.
Thank you once again for your review, and we hope to continue meeting your expectations in the future.
Best regards,
ShelterLogic
“We have a massive black walnut tree on our property that drops thousands of walnuts every year. Bought the Monarc Canopy to protect my car from the walnuts and so far it’s worked like a charm. Love that it’s not bulky and doesn’t take up much space. Only con is the middle poles make it so you have to park in exactly the right spot so the doors don’t hit the canopy when being opened.”
Thank you so much for your 4-star rating of our Monarc Canopy™ 9 ft. x 16 ft. Sandstone! We are delighted to hear that the canopy has been effective in protecting your car from the thousands of walnuts dropped by the black walnut tree on your property. We appreciate your feedback regarding the size and space efficiency of the canopy. However, we apologize for any inconvenience caused by the middle poles requiring precise parking for door clearance. We take your feedback seriously and will definitely consider it for future improvements. Thank you again for choosing ShelterLogic!
