“I have had mine for 3 winters in northern Michigan, and we moved it to our new home, my son assisted getting it up before winter struck. It held up well until my grandson left the door open and we encountered a high wind storm that tore some of it. I am ordering the replacement fabric and turning it to face north instead of west as that is the direction our strongest winds come from. All in all, it's done fantastic and I highly recommend it!”
Hello,
We're happy you're happy! Thank you for taking the time to share your experience and for continuing to choose Shelterlogic! ,Customer Service,Debora
“I bought this garage in late April of 2017. My wife and I got it setup mid may. we bought it to give shelter to our boat in the winter. The frame design is great. We were happy to find a shelter tall enough and designed to have the snow slide off. Unfortunately 6 months after putting it up this spring, it has failed to even come close to lasting to the first snow. We are very disappointed. The top ridge of the cover split right down the center. now cold weather is approaching and we have nowhere to house our boat. After reading so many similar cases to mine with the top splitting I wish I would looked elsewhere for a good solution that would last more than 6 months.”
Hello, We certainly anticipate the cover should last much longer then 6 months and we are sorry to see this happened in such a short period of time. This product does have a 1 year warranty. Please file a warranty claim on our website site under the support tab so we can provide a resolution for you. Thank you ,Customer Service,Danielle
“The instructions state 3 or more people would take 2 hours to assemble, it took 3 of us 5 hours. The instructions are difficult to follow, many parts with part numbers which I could barely read and instructions state removing previously assembled parts to install the covers. I feel this could be designed better for ease of assembly at the risk of a larger shipping box. This could use separate bags for the 2 different size bolts as well as a bag for the nuts. Fit and finish is not all that great with the covers not fitting as tight as it should. Overall I think this will suit my needs for now as long as the cover holds up.”
Hello,
We are so sorry to hear about the difficulties you experienced during the assembly process. We are constantly updating our manuals and looking for ways to improve our products and will be using this feedback proactively. We are available 7 days a week for assembly support and troubleshooting at 1-800-932-9344. Thank you for taking the time to leave this review and for choosing Shelterlogic. , Customer Service
“The instructions state 3 or more people would take 2 hours to assemble... BS, it took 3 of us 5 hours. The instructions are difficult to follow, many parts with part numbers which I could barely read and instructions state removing previously assembled parts to install the covers. I feel this could be designed better for ease of assembly at the risk of a larger shipping box. This could use separate bags for the 2 different size bolts as well as a bag for the nuts.
Fit and finish is not all that great with the covers not fitting as tight as it should.
Overall I think this will suit my needs for now as long as the cover holds up.”
Hello James,
We are very sorry to see that your cover ripped. Fabric life is affected by variables such as application, location and the physical elements the shelter is exposed to. We do offer many replacement cover options, including heavier materials that may have longer life expectancies and warranties. For more details please feel free to call us at 1-800-932-9344. , Customer Service
“I bought this December 1, 2016, Due to winter, did not put up until the end of April 2017. It has been up 4 months and now has rips in the top of the canopy. He really loves the size and overall pretty sturdy, just need new fabric top. Does anyone know if that is carried by the warranty?”
Hello Vicki,
We are very sorry to see these rips on your cover. Your unit does have a one year warranty and we would suggest filing a claim. Below you will find the link to the warranty form. Please upload the pictures you have included here and also a copy of your proof of purchase. If you have any other questions please give us a call at 1-800-932-9344.
http://www.shelterlogic.com/support/forms/warranty-claim/
Thank you , Customer Service
