Hi William,
Thank you for your great 4-star review! We're thrilled to hear that you and your helpers were able to replace the cover with ease in just two hours. It’s always wonderful to know our products make the installation process smoother for our customers.
If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to help!
Best,
The ShelterLogic Team
Hi Alfred,
Thank you for your thoughtful 4-star review! We're glad to hear that you find the Replacement Cover effective, and we appreciate your feedback about the thickness. Please note that we do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss this in more detail or want to place an order, please feel free to start a live chat or call us at 1-800-560-8383.
If you have any further questions or need assistance, please don't hesitate to reach out.
Thanks again for your support!
Best,
The ShelterLogic Team
“Received the replacement cover in a very short time from ordering. It has actually been too cold for me to to get outside and complete the replacement. The original cover lasted 10+ years and I was very, very happy & surprized it lasted as well as it did. I am hopeful the replacenet cover lasts as long!”
Hi Ken,
Thank you for your wonderful 4-star review! We're glad to hear that your replacement cover arrived quickly, and it’s great to know you were pleased with the longevity of the original cover—over 10 years is an impressive run!
We understand that the cold weather can be a hurdle to getting outside, but we hope you have a chance to complete the installation soon. Here’s to hoping that the new cover provides you with just as many years of reliable service!
If you have any questions or need assistance during the replacement process, feel free to reach out. We’re here to help!
Best,
The ShelterLogic Team
Hi Steve,
Thank you for your fantastic 5-star review! We're delighted to hear that you found the installation easy, just like the original. It's always our goal to ensure a smooth experience for our customers.
If you have any questions or need further assistance, don't hesitate to reach out. We're here for you!
Best,
The ShelterLogic Team
“This is the 3rd cover I have bought, The first two were destroyed by wind, which happened cause I put the garage up in wrong spot, facing south, in a very open spot, my bad. This time, i will be placing it in a west east postion, protected frpm the wind,I hope. I do like this garage, and have had two other smaller ones, 1 which is still up and in good shape.”
Hi Cheyne,
Thank you for your thoughtful 4-star review! We're glad to hear you enjoy your garage cover and have had positive experiences with other products as well. It's great that you're taking steps to reposition your garage for better wind protection—planning ahead can make a big difference!
If you need any assistance or have more feedback to share, feel free to reach out. We're here to support you!
Best,
The ShelterLogic Team
“This is the second time i've ordered this replacement cover. The first was when the original cover just plain wore out after so many years and this time was because the other was damaged in a nasty wind storm. Has been a perfect fit both times.”
Hi Thomas,
Thank you for your fantastic 5-star review! We're so glad to hear that both times you ordered the replacement cover it fit perfectly. It's always our goal to provide reliable products that stand the test of time, and your feedback truly means a lot to us.
If you need anything else or have more feedback to share, feel free to reach out. We're here to help!
Best,
The ShelterLogic Team
Hi Lee,
Thank you for your wonderful 5-star review! We're delighted to hear that you found the Replacement Cover easy to fit and install. It’s always our aim to make the process as simple as possible for our customers.
If you have any more insights or need assistance in the future, don’t hesitate to reach out. We’re here for you!
Best,
The ShelterLogic Team
“It would be nice to be able to get two years from the value cover instead of just one. One way to do this might be to just double the material on the top 6ft of the cover, kinda like double knee pants. I do recognize that this wouldn't necessarily work in all regions because of sun exposer, but it would up North.”
Hello Keith,
We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a one-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy which might better suit your needs. If you wish to discuss any of this in more detail, our customer service team is available 7 days a week 1-800-560-8383.
Best,
ShelterLogic
