“Heating oil was sprayed across the siding of our home. It has smelled like oil inside and out all day. No one cared to mention that an accident occurred and I’m certain this isn’t normal. Looking for alternate suppliers.”
“Tech arrived and did not go over any pars of the system which has intermittent lighting issues.
He walked in turned it on once and it worked then he left.
Total fail! He did not address the issue at all and charged me $155”
“Technician who came to do a tune up didn’t seem at all familiar with our propane furnace (which we purchased from Shipley) and spent most of the time calling another tech for help. He was rude and impatient and finally told us that he couldn’t get the furnace to turn on and we should just call for service (at our additional cost, right?!) if it failed to work at the beginning of heating season. Totally unacceptable. Why would Shipley send someone untrained on our type of furnace, which btw Shipley has mismanaged from the very start? We’re looking for another company.”
“Still wondering why 2 ladies in the office insisted on sending Lonnie out for technical phone call. Thankfully Lonnie called before arriving. He's going to have someone from the office call me.”
“I was scheduled last week and no one ever called or showed up. I was scheduled today and specifically said I would not be available until after 1 PM. The technician showed up between 12 and 1230 and I was not able to be reached by phone so they left and canceled the visit. Then I get a survey about my visit which never happened. Not sure what’s going on Shipley. Usually you have much better customer service.”
