“I was very disappointed and upset with the service that I had on June 11. The technician was lacking in skills and damaged the floor pump that he did not test before he left. I had a water mess and air conditioning unit shut down. Since I do not trust the skills of your technician I contacted another plumber to replace the pump and repair the damage
I”
“The technicians were reliable. Arranging to get an appointment for what we needed as well as wanted was nothing short of a nightmare, disaster, complete ineffective. I spoke with a customer service rep about 6 times, repeatedly stating what we needed. When the technicians arrived they performed specifically what we did not need — another check to find a leak —which had been done previously with no leak detected. They offered to do a more thorough leak check. I had to stop that from happening. In fact, they did not have enough time to do it anyway because they showed up with one half-hour of time to work. A complete nightmare because customer service dod not respond professionally to what I called in to have done. They scheduled what they wanted to do-a very costly as well as redundant unnecessary leak check. We need a new AC, which I asked about when speaking with customer service. They were insistent that we have a leak check first, and scheduled the appointment. I continued to call to clarify what we needed, repeatedly. The day before a service manager called, left a message for me to call back. I had no time to do so at work. Had customer service put me in touch with manager sooner the unnecessary appointment would have been avoided.”
“The servicing of our boiler seemed fine, but the technician didn't seat the gasket on the new filter on the oil tank and we had a leak that put a pool of oil on our floor. Shipley sent another technician who seated the gasket and cleaned the floor, but it was a long day and we still have an oil stain on the floor.”
“My furnace is still not working, after two separate tech visits. No one has contacted me regarding next steps to completing the job. I am extremely dissatisfied with communication, in general, and a thought out plan to get our situation resolved.”
