“Extremely disappointing experience from start to finish. I was excited to switch to Shipley Gas, but due to poor communication and lack of accountability, I will be staying with my current provider.
I was advised to call when my tanks reached 30% to allow time to schedule a tank delivery, which I did. An appointment was made, and at no point was I told I needed to be home for the delivery. On the day of delivery, the technician called about 20 minutes before arrival and asked if I would be home. I said I would not be, provided the access code at his request, and was told he would proceed with the delivery—he even stated he would sign my initials. Based on that conversation, I had no reason to believe the delivery would not occur.
When I got home, no tanks had been delivered and I received no communication. Customer service later told me delivery could not be completed because I wasn’t home, directly contradicting what the technician told me. I was then informed the next available appointment was three weeks away, despite my tank being under 10% during a cold December. Requests for a supervisor and clarification were ignored.
I ultimately had to pay more elsewhere just to keep my home warm. This was especially frustrating since I began planning this switch months in advance. Clear communication could have easily prevented this situation. Unfortunately, this experience does not inspire confidence in Shipley Gas’s service or reliability.”
“Didn't realize I had gotten a delivery, NO email recieved with ticket attached or notification that we had a delivery?????? Hard to comment on something you didn't have any notification of?”
“Service technician called saying he could not find our home. I tried to give him directions but his speech was slurred and incoherent. He mumbled and laughed to himself as if he was impaired or unstable. He finally told me he wasn't a Shipley employee but someone they called when they had no one else to send out on a service call. He Told me to call the office on Monday (12/15) to reschedule the service when their normal seevice crews was on duty.”
“To me the service guy was not very experienced. He said he could not locate my pipe coming out of the house that should be doing the whistling and it was too cold to crawl under the deck he said so he wasn’t doing that. And he said the driver that delivered my oil could be deaf that’s why he didn’t hear the whistling. I just wanted to let you know they were his comments so his service was not good at all, so I guess I’m waiting to hear what the next step is.”
“I waited several weeks for this appointment. He arrived late. He said it was low gas. I already knew this. He talked several times with someone on the phone. He said they had been here several times on this same problem . He said that he did not have any gas to put in the unit. He said they would need to contact me for another appointment to solve the problem. He left without solving the problem”
“Looks like you turned off my delivery. No phone call. The driver was nice Sane or Shawn. The driver called dispatch and dispatch made the choice. Looking for a tank replacement bids. Thanks for the phone call.”
“The response is quick and the diagnostics is quick also.
However, the technichians was in a hurry to leave the house without fully checking the whole system that if it works as expected. They are leaving and I remind them that one Thermostats is not working first. Then I told them one zone was left with unstoppable heat-up, I clearly stated the issue to them but they just would like to go without fully checking on it.”
“No one approached us or attempted to call at any time. How are you supposed to check my initial concern regarding the furnace use when the unit was never started?
I would appreciate a follow up call in Tuesday.”
