“You haven’t been here yet!!! Get organized! We have been customers for 22 years and this visit would be the 3rd in a week because problems are not solved. And then we get this survey?!”
“Technician arrived 40 minutes late. When setting up the appointment, we requested to receive a call before the technician arrived so we could crate our dog. This request was ignored.
To clean the burners, even with the maintenance plan, the cost was over $260.”
“The scheduled install of new regulators was scheduled for 2/7, no one showed up in the AM as scheduled I had to call in the afternoon to see if they were still coming
Took me reaching out again on Monday afternoon to find out when it would be rescheduled.
New date was 2/13 and no one showed again in the morning. They wanted to reschedule again but we’ve decided that we’ve gone this long without using 1 of our 2 boilers, due to regulator problems affected by the new boiler installed January 2 that we weren’t advised would be an issue. We just got a propane delivery and once this winter is over we will no longer use Shipley. We’ve been with Shipley for 9 years and picked up from the last owners that used Shipley also.”
Hey Robert, first, we are thankful that you have relied on us for your energy needs for the last 9 years. We are very sorry to have caused any inconvenience to you through our services with your recent appointment. Please do know that we value your feedback with care and would like to help get this situated with you. Please give us a call at (717) 470-8495. We're here to make your experience better and hope that we can continue to serve you moving forward. 💚
“Ran out of fuel despite being on auto delivery and auto pay. Poor customer communication. Poor communication between departments.
Service manager failed to show up and I did not receive a call until Five hours after the time block he was supposed to be here. . Technician was rude. I believe I have a non-service contract!!!!”
Hi Helen & Joe, thank you for the review. We are extremely sorry for the inconvenience in your service. Please know that we are doing what we can to get this situated for you and only hope that you can continue to be a loyal customer of ours. Please, if this issue is not resolved to your benefit, feel free to give us a call anytime to express further concerns. We're here for you. 💚
Hi Robert & Elizabeth! We apologize if the survey caught you off guard! Thank you for taking the time to leave a review. We hope that we got this situated for you both and apologize for the inconvenience we may have caused you!
Hi Stephen, we apologize for the inconvenience we may have caused you with the consistent reminders. Please know we are doing what we can to make sure this doesn't happen again, we are very sorry!
“With the last oil delivery there was water in my tank and the system failed. I had my service company come out twice to address it. The system was purged over 3 days and finally it appears to be working. I will be recieving a sizable bill from my service company and I am still awaiting to find out what Shipley is going to do about covering that expence.”
“The service person was great but the system is not repaired. Replacing the filter was unlikely to be the solution. The clunking sound continues and the heat turns off and does not come back on.”
