“I had no idea that I received a delivery. There was no delivery ticket left behind that would have been a notice of delivery. For all I know he could have put the oil in someone elses tank.”
“The driver should have taken the hose from the truck through my 3 rail fence gate on the ground, behind the deck wall and into the tank. Instead he took the hose over my fence near the house, ontop of my air conditioner, on top of my pool filter and piping and then to the tank. When I told him not to do that because none of those items were designed to carry any weight. His response was "I didn't break anything". I told him i didn't want to wait until he does, please don't do that again.”
“The driver left an oil spill on our slate stone porch - about a square foot- under the intake pipe. In past years, but not within last year there have been tiny drips or spills underneath. This was huge. I have never complained until now. I do not know if it was a new driver or the driver was rushed. There was no apparent attempt by driver to clean it or soak it up. This is a formal complaint.”
“The technician was okay but the whole Shipley service was terrible! I was told a technician would be here between 11:00 and 3. :00. Shows up at after 4:00 on a Friday. Even though I had alerted customer service to what the problem was, the technician did not have the replacement parts that were obviously needed. Temporarily blocks the leak and need to schedule a new visit. The technician probably is overworked but please connect customer service to the technician and give them the parts before they show up and waste time and money.”
“You haven’t been here yet!!! Get organized! We have been customers for 22 years and this visit would be the 3rd in a week because problems are not solved. And then we get this survey?!”
