“Ran out of fuel despite being on auto delivery and auto pay. Poor customer communication. Poor communication between departments.
Service manager failed to show up and I did not receive a call until Five hours after the time block he was supposed to be here. . Technician was rude. I believe I have a non-service contract!!!!”
Hi Helen & Joe, thank you for the review. We are extremely sorry for the inconvenience in your service. Please know that we are doing what we can to get this situated for you and only hope that you can continue to be a loyal customer of ours. Please, if this issue is not resolved to your benefit, feel free to give us a call anytime to express further concerns. We're here for you. 💚
Hi Robert & Elizabeth! We apologize if the survey caught you off guard! Thank you for taking the time to leave a review. We hope that we got this situated for you both and apologize for the inconvenience we may have caused you!
Hi Stephen, we apologize for the inconvenience we may have caused you with the consistent reminders. Please know we are doing what we can to make sure this doesn't happen again, we are very sorry!
“With the last oil delivery there was water in my tank and the system failed. I had my service company come out twice to address it. The system was purged over 3 days and finally it appears to be working. I will be recieving a sizable bill from my service company and I am still awaiting to find out what Shipley is going to do about covering that expence.”
“The service person was great but the system is not repaired. Replacing the filter was unlikely to be the solution. The clunking sound continues and the heat turns off and does not come back on.”
“the guy who showed up was great! The origibal personb who answered the phone directed me to take off thermostat panel and pull out batteries. I had given him model number. I pulled what looked like the end of AAA batteries - they were not batteries. The guy who came asked if I had been shocked !
Heater went off immedaitely and I had to call for emergency service. He came quickly and resolved issue. Still, please implore your people on the phone to be very carefgul giving instructions. He gave me the absoutely incorrect instructions which caused mny service to become abnormal emergency issue.”
“I was charged $1,750.95 for a blower motor that should be under warranty. I am very unhappy. They service technician also broke off the knob on my furnace.”
