“Our last heating oil delivery for our 3,000 gallon UST was January 2024.
We called for a heating oil delivery in October because we were down to 300 gallons in our tank.
We had to call Shipley a second time for a delivery in Novemebr because we were down to 100 gallons and Shipley had NOT made a fuel delivery.
Shipley states we are on automatic delivery. We do not understand how we can run out of heating oil when Shipley has us on automatic delivery??”
“I took the day off , Called early to make remind and sure the driver knew I was scheduled for maintenance as well as a fill , he never came but I got a bill emailed for over $700 !
calling to resolve it was a bigger nightmare with horrible rude , DUMB customer service. Lady huffing and puffing typing away as if I was a huge inconvenience. Just a ridiculous experience all around .”
“Instead of my usual weekly delivery during the winter months, I had two deliveries on a week that had average of 75° days. The second one for 15 gallons. I still had to pay the compliance fee despite the fact that they are only supposed to deliver once a week and had delivered twice during a warm week. Nobody has gotten back to me to explain why it were to let me know if that additional charge was going to be removed from my account.”
“Technician came into my home, banged on my furnace for 2 hours and told my partner that we needed a new furnace because a plate was flexed out. This seemed so weird because my furnace was just running fine before the service. So after having Shipley and another company come to quote a furnace, I wanted a second opinion on if it was actually needing replaced or not. Lo and behold that no plates were flexing out. Nothing was cracked allowing exhaust fumes into the duct work. The nozzle your tech installed was the wrong size and the airflow was adjusted to 0 allowing a rich condition and erratic flame as well as unburnt fuel oil. That's what caused the issue. I want a manager to call me regarding this as I feel your tech of "35 years" might need a little more training after all. The second opinion was by far not as much as a new furnace but it was still not cheap by any means.
Also, I called in and spoke to Cindy, your CSR, and I was promised a call from a manager. It has been 2 days. This is the worst service I have ever had anywhere. I should report you to the BBB. If I could give 0 stars I would. I am cancelling all services with Shipley immediately as they do NOT care about their customers, only money.”
“Heating oil was sprayed across the siding of our home. It has smelled like oil inside and out all day. No one cared to mention that an accident occurred and I’m certain this isn’t normal. Looking for alternate suppliers.”
“Tech arrived and did not go over any pars of the system which has intermittent lighting issues.
He walked in turned it on once and it worked then he left.
Total fail! He did not address the issue at all and charged me $155”
“Technician who came to do a tune up didn’t seem at all familiar with our propane furnace (which we purchased from Shipley) and spent most of the time calling another tech for help. He was rude and impatient and finally told us that he couldn’t get the furnace to turn on and we should just call for service (at our additional cost, right?!) if it failed to work at the beginning of heating season. Totally unacceptable. Why would Shipley send someone untrained on our type of furnace, which btw Shipley has mismanaged from the very start? We’re looking for another company.”
