“Third time Shipley has been here in 3 weeks. First sd furnace looked good and "cleaned" it. 5 days later a tech came from Shipley because it kept turning on fir 49 min and off fir 2 min. over 24 hours. . Didn't find anything but a hot pipe. Took the outside air hose off. Furnace ran great. Then another tech came with manager. Tech met me at door "I am here to look at your condemned" furnace???? Really. Not condemned and runs fine now. All techs said would not hurt it to leave outside air hose off. 3 techs from Shipley. 3 different diagnosis.
Love the fuel side of shipley but done with service team.
We got a second opinion. Fuel exchange has some rust but no cracks and no holes so no reason to replace at this time. ClEANED motor because it was dirty. what happened with the man that was here from Shipley to clean the furnace?. Here less than 20 min ($175) and showed me the rag he used to wipe off the top of outside of furnace . What a racket.”
“I had a little puddle of oil that was leaking from my furnace. Turns out it was just motor oil nothing to be concerned about. I wiped it up myself before the technician came. I was charged $60.35 for a “cleanup” which was nothing. You really have to watch your bill which is a shame. I am currently shopping for a new company”
“I requested to speak to a manager on Tuesday about my experience and no one has called me. Also the woman I spoke to on the phone was not very nice. She said “that wasn’t my question “ in a rude and disrespectful tone. She seemed annoyed that I was asking for a manager.”
“I didn't get HVAC service. I had someone come out to do a site survey. He called me prior to coming out as I had requested. I appreciated that. I gave him detailed instructions on how to navigate my driveway which he failed to do. Ended up making rutts in my neighbor's field to the right of my driveway. Otherwise he told me what I needed to know so I know where to put my generator in relation to where the tanks will be dropped off at.”
“Extremely disappointed that your emergency service was so bad. We called at 4 am, December 30 and the service person arrived at 8 am. Our heat had gone off, for the third time, after we had a service call less than one week before, when we were told the problem was solved. Less than 24 hours after the call, I got an invoice for $572.00! I have called in and stated my objections to the amount we have been charged. I also want tomake you aware that my neighbor, who called in the emergency, gave the person who answered, his cell phone number (which has been in your system for quite awhile). The service person called me twice at 6 am, but since I mute my phone when I am sleeping I did not hear the calls. He had my neighbor's cell number, why didn't he use it?
All around, I was very dissatisfied with the service!”
“Technicians that came out to the house very pleasant and efficient. Follow up and communication from the Service Department very poor. No hot water for two weeks. We were originally told parts were available and would only be a few days but it took 12 days to get the repairs needed.”
