“The driver should have taken the hose from the truck through my 3 rail fence gate on the ground, behind the deck wall and into the tank. Instead he took the hose over my fence near the house, ontop of my air conditioner, on top of my pool filter and piping and then to the tank. When I told him not to do that because none of those items were designed to carry any weight. His response was "I didn't break anything". I told him i didn't want to wait until he does, please don't do that again.”
“The driver left an oil spill on our slate stone porch - about a square foot- under the intake pipe. In past years, but not within last year there have been tiny drips or spills underneath. This was huge. I have never complained until now. I do not know if it was a new driver or the driver was rushed. There was no apparent attempt by driver to clean it or soak it up. This is a formal complaint.”
“The technician was okay but the whole Shipley service was terrible! I was told a technician would be here between 11:00 and 3. :00. Shows up at after 4:00 on a Friday. Even though I had alerted customer service to what the problem was, the technician did not have the replacement parts that were obviously needed. Temporarily blocks the leak and need to schedule a new visit. The technician probably is overworked but please connect customer service to the technician and give them the parts before they show up and waste time and money.”
“You haven’t been here yet!!! Get organized! We have been customers for 22 years and this visit would be the 3rd in a week because problems are not solved. And then we get this survey?!”
“Technician arrived 40 minutes late. When setting up the appointment, we requested to receive a call before the technician arrived so we could crate our dog. This request was ignored.
To clean the burners, even with the maintenance plan, the cost was over $260.”
“The scheduled install of new regulators was scheduled for 2/7, no one showed up in the AM as scheduled I had to call in the afternoon to see if they were still coming
Took me reaching out again on Monday afternoon to find out when it would be rescheduled.
New date was 2/13 and no one showed again in the morning. They wanted to reschedule again but we’ve decided that we’ve gone this long without using 1 of our 2 boilers, due to regulator problems affected by the new boiler installed January 2 that we weren’t advised would be an issue. We just got a propane delivery and once this winter is over we will no longer use Shipley. We’ve been with Shipley for 9 years and picked up from the last owners that used Shipley also.”
Hey Robert, first, we are thankful that you have relied on us for your energy needs for the last 9 years. We are very sorry to have caused any inconvenience to you through our services with your recent appointment. Please do know that we value your feedback with care and would like to help get this situated with you. Please give us a call at (717) 470-8495. We're here to make your experience better and hope that we can continue to serve you moving forward. 💚
