“I had a little puddle of oil that was leaking from my furnace. Turns out it was just motor oil nothing to be concerned about. I wiped it up myself before the technician came. I was charged $60.35 for a “cleanup” which was nothing. You really have to watch your bill which is a shame. I am currently shopping for a new company”
“I requested to speak to a manager on Tuesday about my experience and no one has called me. Also the woman I spoke to on the phone was not very nice. She said “that wasn’t my question “ in a rude and disrespectful tone. She seemed annoyed that I was asking for a manager.”
“I didn't get HVAC service. I had someone come out to do a site survey. He called me prior to coming out as I had requested. I appreciated that. I gave him detailed instructions on how to navigate my driveway which he failed to do. Ended up making rutts in my neighbor's field to the right of my driveway. Otherwise he told me what I needed to know so I know where to put my generator in relation to where the tanks will be dropped off at.”
“Extremely disappointed that your emergency service was so bad. We called at 4 am, December 30 and the service person arrived at 8 am. Our heat had gone off, for the third time, after we had a service call less than one week before, when we were told the problem was solved. Less than 24 hours after the call, I got an invoice for $572.00! I have called in and stated my objections to the amount we have been charged. I also want tomake you aware that my neighbor, who called in the emergency, gave the person who answered, his cell phone number (which has been in your system for quite awhile). The service person called me twice at 6 am, but since I mute my phone when I am sleeping I did not hear the calls. He had my neighbor's cell number, why didn't he use it?
All around, I was very dissatisfied with the service!”
“Technicians that came out to the house very pleasant and efficient. Follow up and communication from the Service Department very poor. No hot water for two weeks. We were originally told parts were available and would only be a few days but it took 12 days to get the repairs needed.”
“Extremely disappointing experience from start to finish. I was excited to switch to Shipley Gas, but due to poor communication and lack of accountability, I will be staying with my current provider.
I was advised to call when my tanks reached 30% to allow time to schedule a tank delivery, which I did. An appointment was made, and at no point was I told I needed to be home for the delivery. On the day of delivery, the technician called about 20 minutes before arrival and asked if I would be home. I said I would not be, provided the access code at his request, and was told he would proceed with the delivery—he even stated he would sign my initials. Based on that conversation, I had no reason to believe the delivery would not occur.
When I got home, no tanks had been delivered and I received no communication. Customer service later told me delivery could not be completed because I wasn’t home, directly contradicting what the technician told me. I was then informed the next available appointment was three weeks away, despite my tank being under 10% during a cold December. Requests for a supervisor and clarification were ignored.
I ultimately had to pay more elsewhere just to keep my home warm. This was especially frustrating since I began planning this switch months in advance. Clear communication could have easily prevented this situation. Unfortunately, this experience does not inspire confidence in Shipley Gas’s service or reliability.”
“Didn't realize I had gotten a delivery, NO email recieved with ticket attached or notification that we had a delivery?????? Hard to comment on something you didn't have any notification of?”
“Service technician called saying he could not find our home. I tried to give him directions but his speech was slurred and incoherent. He mumbled and laughed to himself as if he was impaired or unstable. He finally told me he wasn't a Shipley employee but someone they called when they had no one else to send out on a service call. He Told me to call the office on Monday (12/15) to reschedule the service when their normal seevice crews was on duty.”
