“You ask me to rate a delivery when I have no information about that delivery. I used to get a copy of the delivery ticket via email, Haven;t gotten one during 2026. I don't know why. Sende me delivery information and I will give you a better rating.”
“Third time Shipley has been here in 3 weeks. First sd furnace looked good and "cleaned" it. 5 days later a tech came from Shipley because it kept turning on fir 49 min and off fir 2 min. over 24 hours. . Didn't find anything but a hot pipe. Took the outside air hose off. Furnace ran great. Then another tech came with manager. Tech met me at door "I am here to look at your condemned" furnace???? Really. Not condemned and runs fine now. All techs said would not hurt it to leave outside air hose off. 3 techs from Shipley. 3 different diagnosis.
Love the fuel side of shipley but done with service team.
We got a second opinion. Fuel exchange has some rust but no cracks and no holes so no reason to replace at this time. ClEANED motor because it was dirty. what happened with the man that was here from Shipley to clean the furnace?. Here less than 20 min ($175) and showed me the rag he used to wipe off the top of outside of furnace . What a racket.”
“I had a little puddle of oil that was leaking from my furnace. Turns out it was just motor oil nothing to be concerned about. I wiped it up myself before the technician came. I was charged $60.35 for a “cleanup” which was nothing. You really have to watch your bill which is a shame. I am currently shopping for a new company”
“I requested to speak to a manager on Tuesday about my experience and no one has called me. Also the woman I spoke to on the phone was not very nice. She said “that wasn’t my question “ in a rude and disrespectful tone. She seemed annoyed that I was asking for a manager.”
“I didn't get HVAC service. I had someone come out to do a site survey. He called me prior to coming out as I had requested. I appreciated that. I gave him detailed instructions on how to navigate my driveway which he failed to do. Ended up making rutts in my neighbor's field to the right of my driveway. Otherwise he told me what I needed to know so I know where to put my generator in relation to where the tanks will be dropped off at.”
