“The tech showed up, did not fix the issue and I was told I would hear back by end of day for tomorrow all I received was an invoice for an incomplete repair”
“I dont think the tech is professional enought and he seems is not familar with what to do with the job. When he is working on the tune-up, the thermometer shows strange warnings and his reply is I did nothing I dont know why it looks like that.”
Hi Xinya, thank you for taking the time to leave a review today. We appreciate your follow-up and apologize for the frustration we may have caused during your service. Please feel free to give us a call at 717-435-1023 to further address your concerns with our team.
“After you left I heard a gurgling noise from the AC. The drain line was clogged inside and outside so this was obviously not checked.
The oil heater is also constantly tripping.”
Hey Scott, thank you for taking the time to leave a review with us based on your experience with our services. I have brought this up with our team. Please feel free to give us a call at 717-435-1023 to address any further concerns you may be witnessing with your system.
Hi Brian, thank you for updating us on your experience with your oil delivery. We are so sorry for any inconvenience we may have caused you with your recent delivery. Please know that we are here to make things right. Feel free to give us a call at 717-435-1023. We have taken this up with our team!
“When I looked online the price of oil per gallon was about $350/gallon, But when it was delivered I was charged $465/gallon, how could this be? The person delivering the oil was very nice and couteous. But the price change is strange??”
“The technician and another technician were here on prior occasions and were supposed to have all the parts and everything else they needed to do the job. The technician arrived, came to the door with no parts or tools. He came in for a few minutes and stated he would be “right” back. I thought he was going to the truck to get what he needed to perform the work. When he wasn’t back 15-20 minutes later I looked outside to realize he wasn’t even at my house any longer. Apparently the technician decided he wasn’t happy with his original plan and unbeknownst to me left. I felt unsafe in my own home! Not the service I expected at all, especially considering they had been here twice and promised to have all the parts and be prepared, obviously they were not!! Then they send an email and request a review knowing that I cannot possibly provide a positive review.”
