“Still wondering why 2 ladies in the office insisted on sending Lonnie out for technical phone call. Thankfully Lonnie called before arriving. He's going to have someone from the office call me.”
“Having a monthly service plan for the past 5+ years, I would have thought I would have received better service. When it was sold to me, I thought there were perks like preferential service and discounts on parts but it appears I received none of that. In order to use an after-hours service, I needed to pay an extra fee. I rejected that and was told that we could schedule for mid-afternoon the next day and that we would receive a call first thing in the morning. The call didn't come until much later and during that call, we were informed service calls are not made after 3:00. So with me being in Wisconsin for the week, my wife took off work early to be there at the stated time of arrival of your tech, 2:30. The tech didn't show up until 4:30 at which point my wife had to leave to get kids to their extracurriculars. The repair itself was satisfactory but everything leading up to that point was fumbled numerous times. I am extremely disappointed in the service I received.”
“Anthony and Wesley were excellent technicians. Anthony went out of his way to find a part that your company didn’t have in stock. Your 1 year warranty on a 11k new boiler is a joke. Having to pay $500 parts and labor on a a boiler less then a year and a half old is not right. Also the problem didn’t start till after your tech cleaned the boiler last year. Not very happy.”
“Charged for a service that should have been resolved when they came out 3 weeks ago. Charged for a part replaced 3 weeks ago because it failed due to them not correcting the issue the first time. Called in to complain about poor service, given the option to receive a call back due to long eait times. Nearly 24 horus later and still no call back.
If I could give Shipley energy negative stars I absolutely would.”
