Hi Robert & Elizabeth! We apologize if the survey caught you off guard! Thank you for taking the time to leave a review. We hope that we got this situated for you both and apologize for the inconvenience we may have caused you!
Hi Stephen, we apologize for the inconvenience we may have caused you with the consistent reminders. Please know we are doing what we can to make sure this doesn't happen again, we are very sorry!
“With the last oil delivery there was water in my tank and the system failed. I had my service company come out twice to address it. The system was purged over 3 days and finally it appears to be working. I will be recieving a sizable bill from my service company and I am still awaiting to find out what Shipley is going to do about covering that expence.”
“The service person was great but the system is not repaired. Replacing the filter was unlikely to be the solution. The clunking sound continues and the heat turns off and does not come back on.”
“the guy who showed up was great! The origibal personb who answered the phone directed me to take off thermostat panel and pull out batteries. I had given him model number. I pulled what looked like the end of AAA batteries - they were not batteries. The guy who came asked if I had been shocked !
Heater went off immedaitely and I had to call for emergency service. He came quickly and resolved issue. Still, please implore your people on the phone to be very carefgul giving instructions. He gave me the absoutely incorrect instructions which caused mny service to become abnormal emergency issue.”
“I was charged $1,750.95 for a blower motor that should be under warranty. I am very unhappy. They service technician also broke off the knob on my furnace.”
“TOTAL DISASTER. My tank was down to 25% of capacity, and you delivered only two (2) gallons of oil on a Friday. Temperatures that week were single-digit and my oil burner was running almost constantly. I am a long-term Shipley customer with maintenance contract. I typically pay my oil bill the same day I receive it. Saturday I realized you only delivered two (2) gallons and called to request another delivery. I was told dispatchers don’t work weekends, but someone would get back to me. No one did. Monday my tank was below 25% of capacity and I called again to request a delivery. This time I was told I was on the “do not deliver” list because the driver who delivered only two gallons “did not hear the whistle”. I was also told I would remain on the “do not deliver” list - even if that meant running out of oil in single-digit temperatures - until I requested and received a service call to “correct the whistle”. NONE OF THIS INFORMATION WAS PROVIDED TO ME BY SHIPLEY PERSONNEL IN RESPONSE TO YOUR DRIVER FAILING TO HEAR THE WHISTLE. Had I not continued to call and request an additional delivery, I would not have known there was a problem with my service, run out of oil in the midst of a cold snap, and most likely incurred flood damage from frozen and burst water pipes. I AM IMMENSELY DISSATISFIED AS RESULT OF THE AFOREMENTIONED EVENTS.”
