Fresh Carlingford Oysters x 12 Reviews

4.6 Rating 487 Reviews

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

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Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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“A real shame this order was not quite up to scratch, almost half the oysters were dry when we opened, not a good sign - just a bad batch I guess never had this problem before, love Carlingford oysters”

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Posted 4 years ago

Dear customer, Thank you for bringing this to our attention. We sincerely apologise that the oysters received was not up to our usual standards. As the oysters are supplied already packed in their boxes, due to health and safety regulations we are prohibited form opening them. However, we have passed your feedback on to our team who will be looking into this with our supplier to ensure that this doesn't happen again. In the meantime, we will be in touch with you directly soon. Kind regards, Michelle

Posted 4 years ago

“Beautiful!”

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Posted 4 years ago

Author didn't leave any comments.

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Posted 4 years ago

Author didn't leave any comments.

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Posted 4 years ago

“Most of the oysters were delicious. My concern was with the packing. The oyster package was broken open (I'm guessing due to rough shipping) and the package arrived warm. I immediately put the oysters in the refrigerator and shucked them that evening for dinner. Most of the oysters (~8) were in good condition and I enjoyed them. About 4 of them opened easily, were dry on the inside and did not have a fresh smell. Rather than take a chance, I threw them away. I have feeling the shipping affected the overall quality of the oysters. The other items in the package were delicious after being cooked.”

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Posted 4 years ago

Dear Derek, Thank you for your feedback. We are very sorry to hear about this. We can assure you that our team take the utmost care when packing our customers' orders. That being said, your feedback has been passed on to our team who have been looking into the issue and making improvements to ensure that this doesn't happen again. They will also be speaking to our delivery partner to follow up on this. In the meantime, we will be in touch shortly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“A tasty treat, some of the oysters had very little liquid. All were edible. With the addition of garnish etc no one noticed. Consume date was within 24hrs of receipt.”

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Posted 4 years ago

Hi Justin, Thank you for your feedback. Although we are glad to hear that the oysters were enjoyed, we sincerely apologise that they were not up to their usual best standards. Rest assure you feedback has been passed on to our team and we will be in touch shortly. Kind regards, Michelle

Posted 4 years ago

“Was very disappointed with the quality of the Oysters , only because the packaging was very poor and the handling by the courier left to be desire . The box was damaged and the Oysters was on their side and all their juice escaped from the box leaving the Oysters dry . From the dozen I managed to salvage 5 . Please make sure your packaging are more secured when dealing with live food . Thank you .”

Helpful Report

Posted 4 years ago

Hi Michel, Thank you for your feedback. We are very sorry to hear about this. We can assure you that this isn't a common occurrence, however we have passed your feedback to our team who will look into this further to ensure that it doesn't happen again. In the meantime, we will be in touch shortly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“dead (open) after 24 hours”

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Posted 4 years ago

Hi David, Thank you for your feedback. We are very sorry that the oysters arrived opened. As they are supplied to us sealed in their boxes, we are unable to check the contents of the box as due to heathy and safety regulations we are not permitted to open the oyster boxes. However, we can assure that this isn’t a common occurrence. Rest assure that your feedback has been passed on to our team who have been looking into this matter to ensure that it doesn't happen again. In the meantime, we will be in touch directly to discuss this further. Kind regards, Michelle

Posted 4 years ago