We are sorry you are unhappy with the tiles on this occasion.
We have been unable to replicate the scenario described with our Quality Control Team.
Please contact us if we can be of further help.
“Tile Mountain customer service is very good. Sample tiles arrived in timely manner with no issues. Placed main order about a week later and same delivery experience, with only one tile cracked. Spoke with TM who arranged a replacement no questions asked and where very apologetic about it. My area was approximately 6.5 Sq meters.”
“We purchased tiles from Tile Mountain. The delivery was fast. Upon inspection we found some tiles were cracked. We called to the office after the replacement grace period, but they still replaced the tiles quickly without any hassles.
The customer services team were extremely helpful, and professional in their conduct.
The tiles are of a good quality and very fairly priced.
We can highly recommend this company.”
“We purchased tiles from Tile Mountain. The delivery was fast. Upon inspection we found some tiles were cracked. We called to the office after the replacement grace period, but they still replaced the tiles quickly without any hassles.
The customer services team were extremely helpful, and professional in their conduct.
The tiles are of a good quality and very fairly priced.
We can highly recommend this company.”
“Just had these fitted to splash back in kitchen. Look really stunning and have changed the lock enormously. We had them fitted professionally and they seemed to have few problems with then. Cut well with wet saw. We're even able to cut socket hole in middle of a tile. No cracking or chipping. Tiles are not regular which did make spacing more difficult and may be a problem on larger areas. Think these are a tile that needs professional fitting rather than for the DIY enthusiast. But overall seem a good tile that has worked well and proved very effective.”
“Just had these fitted to splash back in kitchen. Look really stunning and have changed the lock enormously. We had them fitted professionally and they seemed to have few problems with then. Cut well with wet saw. We're even able to cut socket hole in middle of a tile. No cracking or chipping. Tiles are not regular which did make spacing more difficult and may be a problem on larger areas. Think these are a tile that needs professional fitting rather than for the DIY enthusiast. But overall seem a good tile that has worked well and proved very effective.”
