“I ordered tiles I need med them desperately and they didn’t turn up ,had to chase them twice and in the end cancel the order and get a refund and nobody could really give me an answer why they didn’t turn up !”
Thank you for your feedback. This grout would be perfectly suitable to use with this range of tiles and is the most popular choice. I am very sorry you were not happy with what you had received.
“TILES DID NOT ARRIVE ON SCHEDULED DELIVERY DAY, A WEEK LATER, BEING LIED TOO DAILY (THEY'VE BEEN DELIVERED, IT'S TODAY, THE DRIVER IS 30 MINS AWAY, THEY'VE BEEN SCANNED OUT, ON THE LORRY, CAN'T FIND THEM, WE'LL CALL YOU BACK ETC...) I FINALLY CANCELLED MY ORDER, RE-ORDERED FROM THE SISTER COMPANY AND GOT THEM THE NEXT DAY, ALL BE IT A FAMILY MEMBER COLLECTING FROM STOKE ON TRENT FOR ME. THE ONLY BATHROOM IN A SMALL FLAT, THE CUSTOMER STAYED WITH FAMILY WHILST THE WORK WAS BEING COMPLETED, IT PUT ME A WEEK BEHIND WHICH HAS A KNOCK ON EFFECT. IT ALL FALLS ON DEAF EARS, I KNOW IT'S THE COURIER COMPANY, BUT IT'S THE COURIER COMPANY YOU USE AND YOU SHOULD BE ABLE TO TRACK YOUR DELIVERERS AND AT LEAST GIVE CUSTOMERS THE CORRECT REASON WHY, COMMUNICATION IS NOT A DIRTY WORD.”
“TILES DID NOT ARRIVE ON SCHEDULED DELIVERY DAY, A WEEK LATER, BEING LIED TOO DAILY (THEY'VE BEEN DELIVERED, IT'S TODAY, THE DRIVER IS 30 MINS AWAY, THEY'VE BEEN SCANNED OUT, ON THE LORRY, CAN'T FIND THEM, WE'LL CALL YOU BACK ETC...) I FINALLY CANCELLED MY ORDER, RE-ORDERED FROM THE SISTER COMPANY AND GOT THEM THE NEXT DAY, ALL BE IT A FAMILY MEMBER COLLECTING FROM STOKE ON TRENT FOR ME. THE ONLY BATHROOM IN A SMALL FLAT, THE CUSTOMER STAYED WITH FAMILY WHILST THE WORK WAS BEING COMPLETED, IT PUT ME A WEEK BEHIND WHICH HAS A KNOCK ON EFFECT. IT ALL FALLS ON DEAF EARS, I KNOW IT'S THE COURIER COMPANY, BUT IT'S THE COURIER COMPANY YOU USE AND YOU SHOULD BE ABLE TO TRACK YOUR DELIVERERS AND AT LEAST GIVE CUSTOMERS THE CORRECT REASON WHY, COMMUNICATION IS NOT A DIRTY WORD.”
We are very sorry for the delay with this order in transit and for any inconvenience that this may have caused. We do use a third-party courier and so do rely on them to provide updates on deliveries, but are sorry to see that this has not happened in this instance. We can see that this order has now been cancelled and refunded, but please do give a member of our customer service team a call should you wish to discuss this further.
