“Item didn’t turn up and the delivery process is horrendous in the end order had to be cancelled and another arrangement made. As their using a third party for delivery, they cannot give a real update when it will be delivered other than a standard 8-6 window and you have to wait for it the whole day and even then it didn’t turn up for my self. Being a kerbside delivery and being such heavy item for which arrangement of manpower is required surely earlier notification is just common sense, as I had to make a team wait the whole day to pick up delivery then no show. It cost me more money for this order as I still had to pay the workers their wage. This isn’t an Amazon delivery which anyone can accept anytime. flawed system of Delivery”
We apologise that the delivery did not arrive on the day specified. We employ a third-party courier to make all of our deliveries and they do not currently offer timed slots. I can see that this has now been canceled and a refund has been requested. If you would like to discuss this further please contact our customer service team.
“Booked a delivery slot as my property was under renovation and no one was living there, waited 8am-8pm for delivery for nothing to turn up, contacted customer service they said it would arrive that day but it didn’t! Phoned the next morning still no delivery 3 days later it arrived with no phone call to say they were there, wouldn’t recommend ordering from this company again terrible customer service!”
We are very sorry for the delay you have experienced with your delivery. Unfortunately, much of the UK is experiencing drivers shortages and an increased number of deliveries at the moment, which is impacting our usual service level. We aim to resolve this as quickly as possible and apologise for any inconvenience caused.
We are very sorry for the delay you have experienced with your delivery. Unfortunately, much of the UK is experiencing drivers shortages and an increased number of deliveries at the moment, which is impacting our usual service level. We aim to resolve this as quickly as possible and apologise for any inconvenience caused.
We are very sorry for the delay you have experienced with your delivery. Unfortunately, much of the UK is experiencing drivers shortages and an increased number of deliveries at the moment, which is impacting our usual service level. We aim to resolve this as quickly as possible and apologise for any inconvenience caused.
“I wouldn’t know what the tiles are like, as they didn’t turn up on delivery date, never delivered the next and when I ran they where out for delivery, then they ran me at the end of the day to say not going to be delivered again, so still waiting for them”
We are very sorry for the delay you have experienced with your delivery. Unfortunately, much of the UK is experiencing drivers shortages and an increased number of deliveries at the moment, which is impacting our usual service level. We aim to resolve this as quickly as possible and apologise for any inconvenience caused.
“Paid £25 for delivery for the tiles not to arrive and when I chased this up with the customer service team they advised that they had been badly damaged on route so they we’re now going to be delivered 4 days later than originally planned in. Customer service were amazing and advised I would get the delivery refunded. Tiles arrived today and they are beautiful, very fragile and covered in glue but once wiped down very lovely.”
“They are unreal . V bad service. Can never deliver on time and took my money . Still waiting for refund. Very unprofessional and will never recommend to any one thx”
We are sorry that your order did not arrive on the day you had chosen. Unfortunately, much of the UK is experiencing drivers shortages and an increased number of deliveries at the moment, which is impacting our usual service level. We aim to resolve this as quickly as possible and apologise for any inconvenience caused. I see a refund was processed for you the morning after the order had not arrived.
