“Excellent quality log cabin for the price. I have another log cabin from another supplier which was twice the price and this is almost as good. There are some excellent instructions and videos on the website which came in handy. I had a couple of problems, one with the window dividers which make it look like 4 panes from a distance are hard to paint the glass side without getting it all over the glass, would be better if the customer fitted those and could paint before fitting. My only other problem was with the bearers/base I paid for profiled tanalised bearers and wish they had come pre-cut. It's a hassle cutting the angles for the door. Installation would have been so much faster if these were pre-cut and expected them to be when paying extra for them. It would have been easier to use the standard bearers.”
“I ordered the Jos corner cabin on a Monday and it was shipped and delivered the following Monday by a very polite and helpful delivery man. Looking at the flat pack and the instructions we decided to get a professional assembler recommended by Tuin. It was John Heard from Urban Decor of Bury Lancs. His team came down and had it assembled in a couple of days. The best thing we ever did, they added floor insulation a DPC under the base and cut and fitted a mortice lock on the door. Theyve done a great job, were polite, friendly and punctual. John also suggested the finishing touch would be a finial on the crown of the roof, he is coming back to fit it as soon as we receive it from Tuin. As for the cabin itself Im really impressed with the quality and nearly half the price of something similar weve been looking at locally and twice the thickness of the timber. I cant recommend Tuin products enough if this is an example. My decorator has given it two coats of Cuprinol of our chosen colour and it now looks superb. Friends and neighbours have commented on the quality. If you are thinking of purchasing a garden building you wont be disappointed with Tuin.”
“Nice looking cabin now it's complete. Not an easy build for one person but my husband did it. Following the instructions to the letter and being methodical certainly helped and although some parts were a real physical challenge for one person it is possible to build it that way. The door frame was quite problematic during the build. Probably due to wet and cold weather conditions but it required dismantling the frame several times to ensure a good fit. Some adjustments were made with Tuin's exceptional telephone support. Further adjustments were made (several weeks later) due to door frame expansion lifting the wall timbers to the point of seeing daylight through the cabin wall. At least the experience of dismantling the door frame during construction came in handy at this point. It was an easy enough fix although completely unexpected and probably just a fluke. Screw fittings for the door handle were very poor quality alloy. One slip of the screwdriver and the heads were destroyed. Given that it is not a heavy job, fitting a handle, no extremes of force required, they were really not up to the job. Overall, this is a good product. For people not experienced in cabin building it is a lot to take on, even with the magnificent tips Tuin provide on the website. However, it is achievable and we are proud of the building and the fact we did it.”
“Having spent a long time looking for a cabin I happened upon Tuin. Having seen the raves reviews I had no hesitation in ordering the Jos. Our garden is not large but it sits at the bottom of the garden and with the corner looks up the garden as if it had always been there. We found the videos excellent to help with building the cabi, although not always easy to find. perhaps the could come under a heading of building advice. I had occasions when I need to contact Tuin and the were so helpful. I sent an email on a Sunday not expecting to get an answer. Was wrong Richard got straight in touch and after couple of questions my problems was solved. We did have a problem with the windows not closing completely, Having sent photos of the problem there was no hesitation in the windows being replaced. Excellent service from begging to end and the quality is excellent too. Looking forward to the spring when I will be able to use our lovely cabin. Thanks to all the great staff who were so helpful.”
“From the time I phoned Tuin I found staff very helpful answering all my questions with helpful advice and care. on the date of delivery the driver phoned me 1/2 an hour as promised to arrange were I wanted my log cabin to be placed, he did a fantastic job taking it carefully down the side of my home. we made the decision to build it our selves as we had good easy to follow instructions plus a very good web site showing us the bits we was unsure of it took us 2 days as we are Not professionals I am so happy with the result and the quality is fantastic we are the envy of our friends now I fully recommend this company to anyone their goods are quality and they are there to help from beginning to end thank you all”
“Really happy with the purchase for the following reasons; easy ordering process, excellent delivery arrangements, helpful delivery driver, easy to install, high quality wood, looks fantastic especially with the roof shingles, really helpful customer service when I had to call with some installation questions, very good price! I did install on my own and it took about 18 hours (not including painting) but of course two people would have been much easier!”
“Delivery was very calm and efficient. Very well packaged and protected which was very good for me as it was over a week before it could be erected. Hit a couple of problems when Jos was being built but very easily resolved by the Tuin team. Fits perfectly in the corner of my garden but wish I had room for the bigger version! Looks great and the shingle roof is the icing on the cake! Had many admirers and would highly recommend Tuin to anyone considering a log cabin/ shed. Excellent.”
“Delivery was a surprise as I didn't realise the strange foreign telephone number calling me was the driver of the delivery vehicle. Be aware it may be a Dutch number. Apart from that, delivery was good. The driver used a nearby pub car park for his vehicle then used the fork-lift to bring my cabin to my home as the road is a cul-de-sac and a little narrow. The cabin was fairly easy to errect after working out how to lay the base. The roof shingles really finish the cabin off a treat and it looks a quality cabin. I was a little apprehensive that the cabin may be a little large for my garden, but this was just the perfect size. Certainly worth the investment when computed to other slightly cheaper summerhouses on the market. It's just a shame that pre-painted or pre-treated options are available, or they weren't when I inquired; now that would be the icing on the cake!!!”
