“Before deciding on a Blackpool, we looked at half a dozen alternatives. We emailed Tuin with questions (some slightly crazy) and we got speedy and helpful replies. We also downloaded lots of practical material from the Tuin website, which we found very helpful. We were most impressed by the quick replies and the web material as most of the other suppliers were very pushy, but not very helpful. This was a big purchase for us, so we drove to Norwich to the Tuin offices. We had a warm reception and examined a similar cabin. Again we had some crazy questions, but Richard and his team gave us clear and straightforward answers. We decided there and then on the Blackpool and specified two extra windows. We also asked about lowering the windows by one log and found this was straightfoward (but needs an extra log). We delayed delivery for a month until the end of January because we had to cast a concrete base. After a lot of debate, we decided to employ Tuin-approved guys to put the cabin up partly because we were worried about the weather and a slow rate of construction if it was DIY and partly because we were investing quite a lot of money and didnt want to mess it up. We contacted the two guys who were going to do the construction and received a list of things to buy in advance screws, nails, insulation, boards for the floor etc. We spent some time shopping around for the best deals and made sure we had everything in good time. Not being expert, we contacted the construction people a couple of times for advice they always seemed to get swift replies. It was a reminder that builders merchants have very different prices and different special offers, to chasing round did take some time. The kit of parts arrived as arranged on a massive lorry which had a fork lift on the back. We were able to place the kit on the drive. It was wrapped in polythene, but we covered if with big plastic sheet from Wickes to keep it dry. It was not really practical to check the kit of parts (not least because of the rain). The weather in January was really bad and we were very worried about what would happen during construction. As luck would have it on the first day we had about 7 hours without rain. The two guys worked non-stop and by the end of the day most of the cabin was up. They cut the openings for the two extra windows and these fitted a treat. We checked the parts that were left and found we were missing a couple of bits of guttering and some adhesive, but a call to Tuin meant that these arrived next day. The cabin fitted the base (which I was concerned about) and seemed really solid. On the second day the weather was again marginal, but by the end of the day the job was done and the cabin was weatherproof (except it wasnt painted.) We were really pleased. We had some nails and screws and a bit of insulation over. We would have struggled with the task and would have been concerned about cutting the openings for the windows ourselves. We have found treating the wood to be quite a task (only because we are not used to hard work) and on reflection we should have obtained more professional advice. It would have been fun to put the cabin together ourselves as a summer project, but we were glad we had employed professionals. It would have taken us a long time. We were really glad we had the extra windows and the slightly lower window position so we can see out while sitting on a chair. It makes the cabin light and bright and we have a great view out of the rear window. I hope you can tell from the report that we were really, really pleased with Tuin and the quality of the people and the product !”
“Very good quality cabin at a fair price. Exceptional support from Tuin UK when needed. Delivery was well planned and well executed. You will need one or two strong helpers but if base is level it goes up easily - watch out for: Get logs under/over windows and door right first time(!); Assembling doors for this cabin is a carpentry challenge but when done correctly they work well. Limited instruction in the pack means e-mails to Tuin unavoidable but instant answers on a Sunday. Take care on shingle placement - I was one pack short. A brilliant cabin, very happy with the result and with Tuin.”
“I bought this cabin after helping a friend with one he bought from Tuin. These are superb quality, even if you ignore the rediculously low price for what you are getting. Some have criticised the instructions, but they are so easy to construct if you lay out all the logs by size first. The team at Tuin are uber helpful and friendly. If you are looking for a cabin or any timber outbuilding, I would recommend these 100% every time.”
“An excellent product which arrived last Wednesday and is already gracing my garden. The order process was straightforward wuth plenty of good communication and Marc, the delivery driver, did a great job of delivery what was a huge pallet, via our very narrow lane.”
“Staff so helpful when ordering, and arranging delivery was so easy. Was worried the lorry would struggle to get to my house but the driver was great and managed to move the cabin with his forklift exactly where I wanted it. Now it's in my garage where I am appling the preservative before I hopefully have a dry day to build it. All the wood / doors windows top quality.”
