“All in all, the buying and building process went very well. The cabin is certainly impressive, with the quality of the wood outstanding. The design is excellent as well. On first impressions the cabin seems expensive but Im happy I didnt pay more than it was worth. Delivery was interesting, we live in a narrow country lane and the size of the lorry when it turned up was a concern, but the delivery driver was very efficient although a tad nervous it was his first every run. The building process took longer than expected. Two and a bit days in total. Setting up the base and walls were very easy, although you need to continually monitor the door space, particularly so in this case where there was a double door. It might be better from an assembly point of view if the front area of the cabin, where the doors are to be assembled, is held in place with some temporary structure, because I didnt get a perfect fit with the door but even so it still looks good. Fitting the floor and the roof were the longest stages of the process and kneeling at an angle on the roof while you hammered in the shingles (roof tiles) was unnerving at first, but everything turned out well. The structures been up for 6 months now and, with the impregnation fluid I bought, still looks brand new the weather seems to have had no effect on it, so my original intention to paint the cabins been put in abeyance thankfully.”
“I spent a lot of time looking at cabins on the internet. I was looking for a particular size and quality for a small area of my back garden. I ordered the Britt cabin which looked the part on the web site pictures. Unsure of what to expect as I've never done a project like this I placed my order which was on at a sale price at the time and about to finish. I had problems with the internet order so I rang tuin instead. The customer service they provided was excellent and promt. The order came in the time they had promised and was packed brilliantly. After unpacking me and my dad decided to start the build which was easy to do. It became a little more physical for the roof but one it was complet the cabin is of excellent quality.I have recommended Tuin to family and friends. Great quality and excellent pricing.”
“Extremely happy with my cabin so far. I still have a few items to finish off, but overall I am extremely impressed with the product. The quality seems to be very high and I don't foresee any issues in the future. Customer service was excellent and prompt. I have to say as an overall package I could not have asked for more. I took a bit of a chance on Tuin as I had never heard of them before. Happy that I did so. Believe that my purchase will lead on to further orders from friends and family.”
“after much research decided to buy from tuin due to reviews of excellent service and products. I am afraid that I am very disappointed in both aspects. I have built a number of log cabins in the past, I am not a novice. This was the worst ever to construct. I had numerous warped logs, and I dont just mean bowed, these were banana shaped along the groove side. Almost impossible to fit.Even the tanalised bearers that the " shed" (and thats its best description) fits on were warped. I had trouble getting the gables to fit so that I could get the roof fitted. Tried to ring, no one available , tried again, all on site, told to email and wait for a reply. In the end had to bodge it all. when I did eventally get an email answer , it was no help at all. It left me frustrated - why oh why couldnt I have spoken to someone? Door frame doesnt come assembled on this model, that was ok, but what I didnt realise was that the frame was also warped, so when I came to fit the doors later , massive gaps. But cant take the door frame out now. When I complained , I entered into a long email debate. I asked to speak to someone on the phone, so rather than the original person (who I believe was the boss) that I was speaking to, I get a call from someone completely new that has no idea of what my issues were. To his credit he was probably the most helpful person I spoke to. The solution to to the door, well they sent me some sticky draught excluder and another bit of wood. Yet another bodge. Maybe I just got a bad "shed" . I am sure all the other reviews arent wrong. My advice. Check absolutely everything first. dont just allow a day for construction, because if there are any issues you wont get them resolved right away. Dont get involved in lengthy email debates, they will drive you mad.Make sure you speak to someone. Dont buy a "shed" that doesnt have the door frame and door already assembled.It will save you a great deal of hassle and disappointment Do I think the "shed" was good value ? NO Is it any better than competitors, I doubt it, but then again its probably no worse. Would I buy again from Tuin? The Jury is still out on that one. summary - warped logs (plenty of them) warped door frame - rubbish finish on doors as well. Door hinge security poor (screws outside) Poor communication - email complaints only. Reluctance to discuss things on phone. Delivered on time, nice driver, very nice final after sales guy. hey Ho , lifes full of surprises”
“Excellent cabin only took the father inlaw who is 70 and myself 2 days to erect,the first day we had it all up just was left to add the shingle roof and the floor.the walk through advice video is a must watch,don't let the amount of parts scare you once you watch the video it all makes sense would recommend tuins cabins”
“The price was right Delivery was on time Driver was very cheery Quality of timber was very high Easy to asemble Looks great My neighbour was that impressed with mine he ordered one Many thanks Martin”
“Excellent prompt service. Very friendly driver. Really pleased with our log cabin. The only thing I would suggest is that extra packing be put on the apex ends, both of ours broke,it wasn't worth replacing as we repaired them. I would definitely recommend this company.”
“We have bought cheap sheds in the past and have learnt from experience that if its thin wood it won't last. We did loads of shopping around for a good quality shed and were just about to buy from our local garden centre, when by chance I googled log cabin instead. This is when I found TUIN. For the same price as a smaller shed we have our log cabin which is so much stronger and smarter than any shed we looked at. It also had the benefit of coming in 'logs' which made it easier to get round small bends to our back garden. It was easy to erect with 2 of us, It did take 4 days in total, but that was including painting (3 coats on the outside. and 2 on the inside. Opted for cuprinol garden shades as i liked the colours, and would rather have what i like and have to repaint more often) Great little cabin Highly recommended”
