Thank you so much Barbara for leaving this lovely review. We really appreciate your support and are thrilled to hear that you are very impressed with your Sonic.
“This is my second sonic electric tooth brush and I have been happy with both although the first stopped working as the on/off switch got stuck down.
I have however not been happy with the updated version which has an extremely short rechargeable period of less than one week. I have complained to customer service and told to take a video of me charging it/try a different charger. Neither which are particularly helpful especially as I should be seen as a valued returning customer and be sent a replacement without any questions asked”
Thank you for sharing your feedback Emma, and we’re truly sorry to hear about the inconvenience you've experienced with your updated toothbrush model. The reason we ask for a video is to help our team get a clearer understanding of what the issue might be—this allows us to offer the most accurate and effective resolution as quickly as possible. A customer service representative has reached out to you directly, and we’re looking forward to your reply. Please rest assured that we’re committed to resolving this matter swiftly and ensuring you’re fully satisfied with your experience.
Thank you so much for your wonderful feedback Anne! We're thrilled to hear that you're delighted with both our product and service. Your continued support and recommendation mean a lot to us.
“Whilst the toothbrush itself is good, the customer service of this company is APPALLING. I had a toothbrush head break when I tried to remove it, meaning I can't use the toothbrush. I have now been trying to resolve this problem for a MONTH. I am being asked the same question numerous times, and my responses are being ignored. It's like hitting my head against a brick wall.
Unfortunately, I can't recommend this company, as if you have a problem with a product, then there will be no resolution and the communication is a shambles. This is a real shame, as I've been a customer for three years, and have bought many toothbrushes for family members.”
“I am very happy with my recent purchase of a Graphite Grey Sonic Electric Toothbrush. I ordered it online and it arrived wirhin a few days. I feel that my teeth are much cleaner since I commenced using it. I had some queries and these were dealt with very quickly and professionally by Lara.”
Thanks for leaving this great review, Eugene! We're so happy to hear you're enjoying the Graphite Grey Sonic Electric Toothbrush and that it’s making a difference in how clean your teeth feel. We're also glad to hear that you are thrilled with the customer care you experienced!
Thanks for your feedback Kim! We are glad you are seeing results. We recommend starting with the sensitive setting, as it’s the gentlest option and can help you acclimate to the sonic technology.
