“Whilst the toothbrush itself is good, the customer service of this company is APPALLING. I had a toothbrush head break when I tried to remove it, meaning I can't use the toothbrush. I have now been trying to resolve this problem for a MONTH. I am being asked the same question numerous times, and my responses are being ignored. It's like hitting my head against a brick wall.
Unfortunately, I can't recommend this company, as if you have a problem with a product, then there will be no resolution and the communication is a shambles. This is a real shame, as I've been a customer for three years, and have bought many toothbrushes for family members.”
“I am very happy with my recent purchase of a Graphite Grey Sonic Electric Toothbrush. I ordered it online and it arrived wirhin a few days. I feel that my teeth are much cleaner since I commenced using it. I had some queries and these were dealt with very quickly and professionally by Lara.”
Thanks for leaving this great review, Eugene! We're so happy to hear you're enjoying the Graphite Grey Sonic Electric Toothbrush and that it’s making a difference in how clean your teeth feel. We're also glad to hear that you are thrilled with the customer care you experienced!
Thanks for your feedback Kim! We are glad you are seeing results. We recommend starting with the sensitive setting, as it’s the gentlest option and can help you acclimate to the sonic technology.
“Excellent product - cleans well and easy to use and maintain. The timer pause is very helpful and the charge holds well. The range of 3 cleaning speeds is perfect for me”
