“I love the toothbrush, but mine broke after just two years. I had to buy a new one and given their cost, am annoyed that they're not made to be more robust.”
Thank you for your review. We're genuinely delighted to hear that you love the toothbrush and its performance!
However, I am truly sorry to hear that your unit broke right after the two-year mark, forcing you to purchase a replacement. We completely understand why you'd be annoyed about the cost and expect a more robust product lifespan for your investment.
While our official warranty covers manufacturing defects for two years, we recognize that customers rightly expect our high-quality toothbrushes to last significantly longer. We apologize that your experience fell short of that expectation.
We continuously use feedback like yours to improve the materials and engineering of our products to ensure better durability and longevity. -Tina-
We are absolutely thrilled to hear you felt the service was "second to none" and "amazing." Knowing we were able to provide a helpful and appreciated experience is the best compliment we could receive.
We will make sure to pass your kind words directly to our team. Their dedication to excellent service is a top priority for us.- Tina-
“Couldn't be happier with my new toothbrush. It genuinely is the best electric toothbrush i've had, and leaves my teeth feeling noticably cleaner than before.”
“I bought this as I had had two from another manufacturer which only lasted about a year before the on/swich failed. The Spotlight brushes were well reviewed by the Daily Telegraph and were as expensive as competing brands. So far so good and easy to use”
Thank you so much for taking the time to leave a review Pamela! We’re really pleased to hear that you’re happy with your Graphite Grey Sonic Electric Toothbrush so far, and that you found it easy to use. It's great to know our product caught your attention through a trusted source like the Daily Telegraph, and we truly appreciate you choosing Spotlight. If you ever have any questions or need support in the future, please don’t hesitate to reach out to us at info@spotlightoralcare.com we're always happy to help~ Suzanne
“Delighted with the great service. Ordered a new toothbrush and had it delivered within three days. Thank you so much and will definitely be ordering again in the future.”
Thank you for your kind words Dell! We’re so glad to hear your new Graphite Grey Sonic Electric Toothbrush arrived quickly and that you’re happy with the service. We hope you continue to enjoy your toothbrush and we’re always here if you need anything.~Suzanne
Thank you for your feedback Norman! We're so pleased to hear that you're finding the toothbrush effective and easy to use. It's great to know everything's going well so far, we appreciate your custom. ~ Breanna
“A fantastic upgrade to my previous electric toothbrush. Already, after only two weeks, noticing an improvement in the appearance of my teeth.
It took a couple of days to get used to the feel of the brush whilst cleaning but it has been really worth it!”
Thank you so much for your kind review Bert! We're delighted to hear that you're already seeing an improvement in your teeth and enjoying your new Graphite Grey Sonic toothbrush. It’s completely normal for it to feel a little different at first, so we’re really glad to hear that the adjustment period was worth it for you. If you ever have any questions or need anything further, don’t hesitate to reach out to us at info@spotlightoralcare.com — we’re always here to help.- Suzanne
