“Disappointed. Having purchased the toothbrush I was repeatedly sent an invite to purchase the same item for £5 less than I paid. This resulted in me feeling overcharged.”
Thank you David for taking the time to leave us a review and we are very sorry to hear that you felt disappointed after you placed an order with our company. This is never our intention - we do have lots of fantastic sales and promotions throughout the year and always like to notify our customers of any offers they may be able to avail off. I am sorry that the offer was so close to your purchase and it left you feeling as though you were overcharged. We will take this feedback on board.
Thank you, Aisling, for the review! We are absolutely thrilled by your enthusiasm and your kind words. We are so glad that our product meets your expectations and that it has been so easy and long-lasting for you! We highly appreciate your recommendation and thank you for your kind words.
“The product feels very lightweight & there is hardly any pressure when brushing, feels cheap, my teeth don’t feel really clean. This product wasn’t cheap so I feel disappointed.”
Hi Liz, We're truly sorry to hear that you're not satisfied with your purchase. Our products are designed to provide a premium oral care experience, and we take the quality of our products seriously.
Please reach out to our customer service team at customerservice@spotlightoralcare.com, and they will be more than happy to assist you. Your satisfaction is important to us, and we want to make sure you have the excellent experience you expected with our product.
