“My original toothbrush was faulty and after 10 months battery worked only for up to 3 days. I contacted customer service, they contacted me back the same day and helped me to troubleshoot. When it didn't help they issued me replacement and ask to send original toothbrush back to investigate the issue and so for the safe disposal of the device. I'm very happy with the service provided and toothbrush works very well, my teeth feels much cleaner with the electric brush.”
Thank you for sharing your experience! We're glad our customer service team could assist you quickly and provide a solution. It’s great to hear the new toothbrush is working well and giving you that clean feeling. We’re here if you need any more support!
“The built in tongue cleaner isn’t great, I don’t feel it gets rid of the rubbish on the tongue very well at all when I use it, so I use a separate tongue cleaner from Amazon which is why I’ve given 4 stars overall. However, the toothbrush itself is 5 stars. Mouth and teeth feel very clean after use, especially after using the polish/deep clean setting. Upgraded from the original one to the pro and overall not disappointed, a bonus that it’s in a cute blush pink colour! The style/look and feel of the brush is very sleek and is comfortable to hold.”
Thank you for your detailed review! We appreciate your feedback about the tongue cleaner, and we're glad to hear that you’re enjoying the toothbrush itself, especially the polish/deep clean setting. It's great to know you’re happy with the sleek design and cute blush pink color! If you have any further suggestions or need assistance, please don’t hesitate to reach out. Happy brushing!
Hi there! We're thrilled to hear that you're delighted with your new Sonic Pro! Thank you so much for sharing your positive feedback. Your satisfaction means the world to us! If you ever need anything or have any questions about your purchase, please don't hesitate to reach out. We're here to help anytime.
“I am quite disappointed with my new Sonic Pro as it seems to run out of charge very quickly unlike the original Sonic toothbrush which could last on a charge for weeks practically”
“My original Sonic Pro stopped working & wouldn't recharge after 3 months. I telephoned company & they sent out a replacement straight away. It was a pleasure to work with this company as their after sales were one of the best, & I was amazed at how quickly & efficiently they resolved my problem. Would highly recommend anyone thinking of purchasing from Sonic Pro. It made a lovely change to speak directly with a human rather than a machine or leave a message. Thank you Sonic Pro & I would give you more stars if available.”
