“Sorry this isn't a review of the tiles more the company, I will never use your company again, the logistics you provide is terrible and offer no accountability for your actions, stay away from this company”
Hi Micahel
Thank you for your feedback, we are really sorry to hear this. It looks like we had an incorrect phone number for you and the delivery address was a bit tricky to get to. It looks like we got there in the end and the delivery was made, we do apologise for the inconvenience this caused you.
Please don't hesitate to contact us directly for any future orders and we will ensure it all goes smoothly for you.
Kind Regards
Walls and Floors
“I liked the tiles, however quite a few of them were broken and also many had black marks on them. This is the first time that I have had a problem with your tiles.”
Hi Heather
We are really sorry to hear this,
We are happy to get replacements sent for these, please kindly contact our customer service team and we will be happy to assist.
Kind Regards
Walls and Floors
“The title is great, not quite what we are looking for size wise, so looking for alternatives! What’s not great is the constant hounding I have received both on email and phone call to place an order. I will be sourcing from another vendor based on this.”
“I’m not sure if my order is being processed one panel turned up within 48hrs of placing the order and the remaining 8 panels were left behind by the carrier and I haven’t been informed when the order will be delivered”
Hi Gheorghe
We are very sorry to hear this, you are welcome to collect from us however we only have one warehouse which is based in Kettering, Northamptonshire. I am afraid this is the only location you are able to make a collection from.
Kind Regards
Walls and Floors
“Disappointed with the customer service I received after my purchase. On receipt of delivery, we had 5 x tiles that were broken. The tiler said he might be able to use them as cuts to complete his work. It wasn't until he was nearly finished he realised he needed the extra 5 x tiles. When I made contact with the customer service department was advised that because we didn't report the damages within 48 hours they were unable to replace them. If we wanted the tiles we had to re-buy.”
Hi Lee
I am very sorry to hear this. This is usually due to high stock turnover to avoid sending mixed batches on the replacement. I have contacted you via email for some more information and to resolve this for you.
We look forward to hearing back from you.
Kind Regards
Walls and Floors
“Beautiful tiles and so happy I bought them. But customer service with this company is horrendous. I was recommended to but an amount by they're online calculator, and even recommended to buy 10% more for waste, as money is incredibly tight I didnt buy the 10%. When the tiles arrived, one pack arrived empty, just a flat box. After 2 days of back and forth emails and refusal to replace, the lady (Holly) was rude and even said they had checked stock and the attached picture still tied to the delivered pallet, used the phrases "we don't send empty boxes". A manager contacted me as I escalated my complaint as this now meant I had to delay the works, and pay an additional day labour for my tradesman. She apologised and replaced immediately, she could see that the box was clearly empty. Fast forward, the worl is complete and I can now access my garden as a wheel chair ramp with these beautiful tiles are now laid. However I have a surplus of 8 tiles. This is a huge cost for a disabled person, I asked them to return as they had wrongly recommended the amount of tiles but also (thankfully I didnt) wanted me to buy 10% more. After 48 hours of back and forth emails, with no avail, I'm forced to open a complaint agaisnt the company for my refund.”
