“I ordered these Tiles samples and they are a very close match to my bathroom tiles. I would have given a higher score but all tiles came damaged. The delivery driver lobbed them over my side gate snd when I opened the package all three tiles were damaged , chipped . I paid for these tiles and for delivery and I would have hoped they’d come in a better condition.”
Good Afternoon Mavis,
Thank you for taking the time to speak with me over the phone today. I am pleased that we were able to resolve this instance for you.
Please accept our apologies once more for the damage sustained by the tiles during transit.
As discussed, if I can offer any additional assistance or advice, I am just a call or an email away, and very happy to help.
Many Thanks,
Walls and Floors
“I love the pattern of the tiles but they are thin in thickness and I'm a little worried about how they hold up over time (they look magnificent on the wall). Many of the tiles are uneven in size and causes problems.”
“Tiles came full pack fully broken . and they giving 2 days after delivery return which is silly. will never buy from here again. better b&q where return is 90 days”
Hi Evelina,
Thank you for taking the time to leave a review.
I am so sorry to see this, this is not the service we aim to provide
Unfortunately, I am unable to find any correspondence regarding this.
I have sent a separate email following up on this and I look forward to your reply.
Kind regards,
Lucy @ Walls and Floors
Hi Sam,
Thank you for taking the time to leave a review.
I am sorry to see that you have had some issues with the edges of these tiles.
I can confirm that these tiles have what is called a 'Rectified Edge'. This means that the tiles are cut to almost exact measurements after firing.
Unfortunately, I am unable to find any correspondence regarding this so I have sent over a separate email to follow up and I look forward to your reply.
Kind regards,
Lucy @ Walls and Floors
Dear Andrew,
Thank you so much for taking the time to share your feedback on our Ledbury Navy Blue Pattern Wall and Floor Tiles. We truly appreciate your input and apologize for the inconvenience caused by the color discrepancy.
We understand how frustrating it can be when the product does not meet your expectations. We apologize if the tile you received appeared more grey than blue. This is certainly not the experience we want any of our customers to have.
To ensure we improve our services and products, we would be grateful if you could provide us with more details regarding your purchase. We do currently offer this tile in 2 different grey colourways and would like to rule out whether or not this has been a mis-pick of product.
Once again, we sincerely apologize for any confusion caused and we are committed to resolving this matter swiftly. Your feedback is invaluable to us, and we assure you that it will be taken into account in our continuous efforts to enhance our products and provide the best possible customer experience.
Please feel free to reach out to our customer support team via customerservice@wallsandfloors.co.uk with any further information or concerns you may have. Thank you for your understanding, and we look forward to resolving this issue to your satisfaction.
Kind regards,
Lucy @ Walls and Floors
