“I was completely unhappy, i order a job lot of 45 tiles , only recieved 20 full tiles, and the remaining tiles i had total 6 where cracked ,or completly unuseable. I havent complained as i paid lot of money for shipping, but for a small garage job, not yet complete, but i seem to have enough.
I wish my experience was better, but was very disappointed.”
“Bought 40, noticed instantly that 5 were shattered on delivery, had those replaced, actually starting using the rest and then noticed a further 6 were unusable (chipped badly). At almost £3 PER TILE I expect them to be packaged well and usable. Spent over £700 on the lower and border tiles, don't plan on spending a further 500 on the upper tiles, not from this company anyway as I want to actually be able to use them for their purpose, not collect the pieces to make mosaics!! It would appear packaging is scarce with this company.. think wisely before spending a fortune with them”
“Ordered a 'premium' quarry tile sample at five times the price. Got a broken normal range tile. Tried to resolve it but pointless. Walls and floors did not seem interested. Awful.”
Hello Tim,
Thank you for speaking with me yesterday. I was sorry to hear that the third-party courier were not able to deliver your sample tile.
Your replacement is on it's way and scheduled to reach you tomorrow.
I appreciate you giving us the opportunity to resolve this for you.
Kind Regards,
Walls and Floors
“It’s a shame because the panels are nice, however my other items have got lost. I reached out to customer service, they didn’t seem bothered. Money wasted.”
Hi David
I am so sorr to hear this, thank you for your time on the phone just now, I am pleased we were able to resolve this.
Apologies once again,
Kind Regards
Walls and Floors
