“Horrible customer service.
The tiles do not match in size. Manufacturing defect. Has made the whole floor uneven
When I raised it with customer service , they said “ use bigger grout line “. How ridiculous.
DO NOT BUY FROM THEM. CHEAP company and terrible product.
Btw there is no Gold in the marble effect. Pictures and product do not match”
Hi Shehla,
I am sorry you are not happy and I will do all I can to manage your expectations.
I can see we are currently discussing this via email, as well.
Kind Regards,
Walls and Floors.
“This tile arrived completely smashed. I appreciate that it’s a large tile, but it may well have survived the journey were it not for the fact the actual box looks to have come open during transit. Thankfully, you can put all the pieces together and get a good idea of how it would look, but you can’t exactly hold it up to the wall or take it anywhere to get colour matches!”
“Computer numbers don’t correlate with actual stock. Sent out 32 tiles short and with another 15 cracked/chipped. Did collect them on time for return.”
“Tiles are irregular in size, which looks awful when layed . We’ve had to lift them and dispose of them and opt for another tile. Very disappointing and costly”
Hi Clint,
Thank you for your review. I am sorry to hear that you were having some trouble with your tiles.
I cannot see that we were ever made aware of this sizing issue.
Usually, we are always happy to look into a resolution when made aware.
I am pleased to hear that you were able to source some alternative tiles to finish your project.
Kind Regards, Walls and Floors.
