Hi,
Thank you for your review. I am sorry to hear that the panels were not as you were expecting.
As mentioned in the product description, the panels feature an MDF core, with a real wood veneer wrapped round all 3 sides.
Again, I do apologise if they were not exactly what you were after.
Kind Regards, Walls and Floors.
Hi Chloe,
Thank you for your review. I am sorry to hear that you received a plain-cut sample.
If you'd like a full-sized sample, please do feel free to reach out to me, and I'll be more than happy to organise this for you.
Kind Regards, Holly, Walls and Floors.
Hi Emma,
Thank you for taking the time to leave us a review.
I am sorry to hear this. I cannot see that you have contacted us to advise of any issues.
We are always happy to help when made aware.
I am currently looking into this with our delivery courier and will be in contact via email once I have some further information for you.
Again, I do apologise for any inconvenience caused here.
Kind Regards, Walls and Floors.
“Look brilliant in the displayed photo, but expect to waste 40% of the tiles you order due to spalling, which results in sharp edges; deemed unable to walk upon with bare feet etc.”
“Pallet arrived, we were unable to check all the tiles immediately, we checked the first few boxes and all seemed fine. When we unloaded the tiles an entire pack was broken in to pieces. I appreciate we were late calling but the flat ‘no we can’t help, you’re late calling” was still frustrating, seeing as the tiles were clearly broken on arrival and had been paid for.”
Hi Charlie,
Many thanks for your review. I am sorry to hear that one pack arrived damaged.
Due to the nature of the product, damages can sometimes occur in transit. I cannot seem to find any calls from the number provided on your order to look into this for you.
I have sent an email over separately to try and get this resolved for you.
Kind Regards, Holly
“The picture makes them look glossy but they are infact very dull. I’m glad I just bought a sample. Personally they are not something I will be buying. They are expensive for what the are too!”
