Hi Donnie,
Thank you for your wonderful 5-star review! 🌟 We're so glad to hear that the WaterGuru Cassette C5 - 3 Pack is meeting your needs and making pool management more manageable for you.
If you have any questions or need assistance, please don’t hesitate to reach out.
Best,
Your friends at WaterGuru
“This is our second year of using the WaterGuru sense monitoring system. We have an above ground pool so the system floats around the pool to measure the chemicals and water pressure.
It is so easy to replace the cassette every month and the convenience of knowing the chemical status daily has saved money and frustration with adding the wrong amounts of chemicals. It is also handy to see the water temperature on the app.
This was one of the best investments we have made for pool maintenance.”
Hi Joan,
Thank you so much for your wonderful 5-star review! 🌟 We're delighted to hear that the WaterGuru SENSE has made your pool maintenance easier and more efficient for the second year in a row. It's great to know that the daily updates on chemical status and temperature have saved you time and money!
If you have any questions or need assistance, please don’t hesitate to reach out. Happy swimming!
Best,
Your friends at WaterGuru
Hi Will,
Thank you for your fantastic 5-star review! 🌟 We're so glad to hear that the WaterGuru Cassette C5 is making pool management easier and more efficient for you. It's great to know that you appreciate its convenience for maintaining proper water chemistry.
If you have any questions or need further assistance, don’t hesitate to reach out.
Best,
Your friends at WaterGuru
Hi William,
Thanks so much for the detailed review! We really appreciate you taking the time to share your experience.
We’ve reached out to you via email to help clarify a few things, including your concern regarding the CH (Calcium hardness) readings.
Please check your inbox at your convenience — we're here if you need anything else!
Best,
Your friends at WaterGuru
Hi Ken,
We’re sorry to hear that the counter isn't functioning as expected. Thank you for bringing this to our attention — we truly appreciate your feedback.
We've reached out to you via email for further troubleshooting and to ensure we can help get things back on track. Please check your inbox at your convenience.
We appreciate your patience and look forward to resolving this issue for you!
Best,
Your friends at WaterGuru
Hi Andrew,
We’re very sorry to hear that one of your cassettes didn’t work at all. Thank you for bringing this to our attention — we truly appreciate your feedback.
We’ve reached out to you via email to clarify a few things and to address any concerns you may have. Please check your inbox at your convenience.
We look forward to assisting you and resolving this issue promptly.
Best regards,
Hi Randy!
Thank you for your thoughtful 4-star review! 🌟 We truly appreciate your feedback and completely understand how valuable salt measurement capabilities would be for saltwater pool owners. You're not alone — this has been one of our most popular feature requests, and we're happy to let you know that we're actively working on it.
While we don’t have a release date just yet, we’ll be sure to send the word out as soon as this feature becomes available.
If you have any other suggestions or questions, we're always here to help!
Best,
Your friends at WaterGuru
“The C5 cassette has proven accurate only in reading proper free chlorine and pH levels. All other readings are way off from consistent professional testing as well as test strips.”
Hi Joseph,
We’re sorry to hear that your experience with the C5 cassette hasn’t met expectations beyond the free chlorine and pH readings. Thank you for sharing your observations — we truly appreciate the feedback.
We've reached out to you via email to clarify a few things and to address any concerns you may have. Please check your inbox at your convenience.
We look forward to the opportunity to assist and make things right.
Best regards,
Your friends at WaterGuru
