“Got my first Water Guru Sense 2 about a year and a half ago because I was tired of paying someone to manage my pool. I figured the cost of the Water Guru would pay for itself with just 2 months of saved pool service. To my surprise it has worked great and flawlessly for over 18 months! I even had my water tested a few times and completely surprised it was almost spot on every time. This device allows me to manage the balance of the pool water daily! Better than weekly service! At around the 18 month range, I lost connectivity and could not get the water data on my app. I simply called Customer Service, who helped me troubleshoot and diagnose the issue. They determined something was wrong and that same day dropped a replacement in FedEx at NO COST TO ME! The replacement unit worked flawlessly out of the box and they even provided a paid return for the old unit. This is what world class products and service should do!”
Hi Antonio!
Thank you so much for your incredible 5-star review! 🌟 We're thrilled to hear that your WaterGuru SENSE S2 has exceeded your expectations and provided reliable water management! It’s fantastic that you’ve been able to save on pool service while enjoying better daily insights. We pride ourselves on our customer support, and we're glad to know our team was able to assist you swiftly with the connectivity issue. Your experience truly reflects our commitment to quality products and service. If you need anything in the future, feel free to reach out. Enjoy your beautifully maintained pool!
Best,
Your friends at WaterGuru
Hi Lynne!
Thank you so much for your wonderful 5-star review! 🌟 We’re delighted to hear that you’re finding the WaterGuru SENSE S2 useful for you to stay on top of your pool’s chemical balance. Daily readings can make all the difference, and we're thrilled to be a part of your pool care routine. If you ever have any questions or need assistance, please don’t hesitate to reach out. Enjoy your time by the pool!
Best,
Your friends at WaterGuru
“It was easy to resolve my defective unit. I called them and spoke to a very friendly and helpful support and they quickly sent out a replacement. It came in couple of days and I quickly installed it and it's working well.”
Hi Marcel!
Thank you for your awesome 5-star review! 🌟 We're so glad to hear that you had a smooth experience resolving your issue and that our support team helped you quickly get a replacement. It’s great to know your new unit is up and running well! If you ever need further assistance or have any questions, we’re here to help. Enjoy your pool monitoring!
Best,
Your friends at WaterGuru
“I'm on my 5th Guru since purchasing the first one a few years ago. The only good thing about that is that all were free replacements. One only lasted a month. They work great when they are working, but something always goes wrong and then I need a replacement. Warranty service dept. People are very helpful.”
Hi Robert!
Thank you so much for your honest feedback and continued support over the years. We truly appreciate your patience and loyalty. We're sorry to hear you've experienced multiple replacements — that's certainly not the experience we aim for. While we're glad our warranty service team was able to assist you each time, we completely understand how frustrating repeated issues can be.
Please know that we always stand behind our product as part of our commitment to making sure you get your money's worth. If you ever have concerns or need support, don't hesitate to reach out. We’ll be happy to help and make things right.
Stay safe always!
-Your friends at WaterGuru
“I’ve lived in AZ for 30 years with the heat and monsoons I was always chasing the pool chemicals. Now we the sense and our pool has never looked better. We’ve had it for about 5 years now also customer service is AMAZING!! Any time we’ve had an issue “far and few” they where quick to respond.”
Hi Dean!
Thank you for your incredible 5-star review! 🌟 We're delighted to hear that the WaterGuru SENSE has made your pool maintenance a breeze, especially after years of dealing with the Arizona weather. It's also fantastic to know that our customer service team has consistently been there for you. If you ever have any questions or need assistance in the future, we’re just a message away. Enjoy your beautifully maintained pool!
Best,
Your friends at WaterGuru
“My Sense S2 started draining the batteries and after replacing the batteries that would drain after a week, I contacted customer service. They identified this as a known problem and order a replacement along with a multi pack of cassettes. I really like Water Guru to help me monitor my pool status. The results are pretty close to what a manual reading gets. Thank you for such a great product that your company stands behind.”
Hi Patrick!
Thank you for your fantastic 5-star review! 🌟 We're so glad to hear that our customer service team was able to assist you with a replacement for your Sense S2. It’s great to know how much you appreciate the WaterGuru in monitoring your pool status. Your feedback on its accuracy is invaluable! If you ever have any questions or need support in the future, please don’t hesitate to reach out. Enjoy your pool!
Best,
Your friends at WaterGuru
Hi Ronnie!
Thank you for your fantastic 5-star review! 🌟 We're so pleased to hear that our customer support team was able to assist you promptly with the replacement for your Sense S2. Your feedback encourages us to keep providing the best service possible. If you need any further assistance or have questions in the future, feel free to reach out. Enjoy your pool monitoring!
Best,
Your friends at WaterGuru
“I've had WaterGuru products [SENSE S1 & now S2] for both my pool & hot tub. They've been great. But what's actually more impressive, is their customer service. Anytime I've had an issue, I call in, they troubleshoot and if necessary, send out a replacement immediately. Thank you very much.”
Hi Steve!
Thank you for your outstanding 5-star review! 🌟 We're thrilled to hear that you've had such a great experience with both the SENSE S1 and S2 in your pool and hot tub. It's also fantastic to know that our customer service team has been there for you whenever you needed assistance. Your support means everything to us! If you have any questions or need further assistance, we’re just a call away. Enjoy your WaterGuru!
Best,
Your friends at WaterGuru
