Hi James!
Thank you so much for your amazing 5-star review! 🌟 We’re thrilled to hear that you’re enjoying your WaterGuru SENSE S2. It’s wonderful to know that it’s meeting your pool monitoring needs. We’re always here to help if you have any questions or need assistance down the line. Happy swimming!
Best,
Your friends at WaterGuru
Hi Amy! Thank you so much for your wonderful 5-star review! 🌟 We're delighted to hear that you had a great experience with our customer service team. Your satisfaction means the world to us! If you need any more assistance or have questions in the future, please don't hesitate to reach out. Enjoy your time with the WaterGuru SENSE S2!
- Your friends at WaterGuru
“Water Guru was installed on 3/13 and it worked fine upon installation. It showed that it was sensing the pump cycle for 36 hours and it successfully took readings the next two nights. Since then, it has not registered readings for chlorine or ph although it is registering temperature and indicating flow is normal. I checked to make sure the sensor was in the water and facing the flow in the strainer. Yes on both counts. It shows a 22 day of supply on the cassette and battery is at 97%.
I tried to do a manual test twice on different days, having my phone with the app nearby so it could register using Bluetooth. Both times it indicated the Bluetooth connection was successful. However, after an hour or so each time it never registed any new readings.”
Hi Joe! Thank you for your detailed review and for sharing your experience with Water Guru. We’re sorry to hear that your device has stopped registering chlorine and pH readings, despite showing normal flow and battery status.
We’ve reached out to you via email to troubleshoot the issue and work towards a resolution. Please check your inbox at your convenience, and let us know how we can assist further.
Looking forward to being in touch with you!
-Your friends at WaterGuru
Hi Mike! Thank you so much for your awesome 5-star review! 🌟 We're thrilled to hear that our customer service team was able to help you through your challenges with the WaterGuru SENSE S2. Your satisfaction is our top priority, and it's great to know that you're all set now! If you ever need further assistance or have questions, don't hesitate to reach out. Enjoy monitoring your pool!
- Your friends at WaterGuru
“When my water guru malfunctioned, I was provided a free replacement and received it in about 5 days. The company is responsive and I love the chat option. The water guru helps me take care of my pool seamlessly.”
Hi Candace! Thank you for your wonderful 5-star review! 🌟 We're delighted to hear that you received a quick replacement and that our chat option was helpful for you. It’s great to know the WaterGuru SENSE S2 is making pool care so seamless for you! If you ever have more questions or need assistance, don’t hesitate to reach out. Enjoy your time by the pool!
Nice pool by the way! :)
- Your friends at WaterGuru
“We did not realize how much we rely on our Sense S2 monitor until our unit went down. It was replaced quickly under warranty we are now happily getting daily reports on our pool health.
Must have for pool owners.”
Hi Patrick! Thank you for the fantastic 5-star review! 🌟 We’re so happy to hear how much you value your Sense S2 monitor! It’s great to know that you received your replacement quickly and that you’re back to enjoying daily insights into your pool health. We agree—it’s definitely a must-have for all pool owners! If you ever have any questions or need assistance, feel free to reach out. Happy swimming!
- Your friends at WaterGuru
“My life is much easier with the Sense S2. I’ve come to rely on it and have been quite happy with the results. I had a problem with it where the batteries were draining in a month. I called Support and they had a replacement in the mail the next day. That along with my never having to test the water makes this product such a valuable tool for me. If the product died a day after the warranty ended, I would immediately buy it again.”
Hi Tim! Thank you for your amazing 5-star review! 🌟 What a nice pool you have! We're so glad to hear that the Sense S2 has made your life easier and that you’ve come to rely on it for your pool care. It’s fantastic to know that our support team was able to help you quickly with the battery issue. If you have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your support and happy monitoring!
- Your friends at WaterGuru
Hi Stan! Thank you for your fantastic 5-star review! 🌟 We're so glad to hear that the WaterGuru SENSE S2 is working great for you. If you have any questions or need support as you continue to monitor your pool, feel free to reach out. Happy pool care!
- Your friends at WaterGuru
