Hi Terry,
Thank you so much for your detailed review. We genuinely value and appreciate your feedback, as it helps us understand your experience and continue to improve. We have already reached out to you via email to address your concerns and provide the support you need.
If you have any further questions, issues, or feedback to share, please don’t hesitate to respond to that email. Our team is here to assist you and ensure you have the best possible experience with us. Thank you once again for taking the time to share your thoughts—we’re here for you!
Stay safe!
Your friends at WaterGuru!
Dear Jade,
Thank you so much for your amazing 5-star review! We're thrilled to hear you love the WaterGuru product and that it's been a reliable tool in monitoring your pool conditions.
Your feedback is invaluable to us as we continue to enhance our products and services. If you ever have questions or need assistance, we're always here to help.
Wishing you a fantastic swimming season!
Warm regards,
Your friends at WaterGuru
“Attempted to take care of my Pool myself and was very concerned. I wouldn’t be able to do it with WaterGuru. I’ve been able to do it successfully and I’ve had no issues.”
“I love that WaterGuru offers these tests for free. It help the customer and should help them improve if they're doing things right. I have two issues with them: (1) the integration of the results in the app is not good. It's very difficult to find the results, and the data points from the lab results are not formatted differently from Sense device results. Both of these MUST be fixed. (2) I'm not sure about the accuracy of the results. I recently did two tests before and after adding a large amount of salt to my pool and the 'after' results were actually lower than the 'before', indicating the error on the salt determination is way too high to be of much use. Until these numbers are improved, it would at least be helpful if they included +/- errors on the lab test results.”
