Hi Julie,
Thank you for your feedback.
The Protect My Order charge can be removed at the checkout, we do have an article on our website about this charge. I have gone ahead and refunded the charge for you, the funds should be back within 2-4 working days.
Kind regards,
Hollands Country Clothing
Hi John,
Thank you for your feedback.
The ProtectMyOrder charge can be removed before proceeding to the checkout but it can be missed. It provides third party protection from a third party company, who can step in if a delivery dispute cannot be resolved.
I have now issued a refund for the charge, the funds should be back with you within 2-4 working days depending on your bank.
Kind regards,
Hollands Country Clothing
