Hello,
Thank you for your feedback.
I am sorry that you have not had a positive experience with us.
The ProtectMyOrder charge can be removed before proceeding to the checkout but it can be missed. I have now issued a refund for the charge, the funds should be back with you within 2-4 working days depending on your bank.
I apologise for any inconvenience caused. If you need any further assistance please let us know, we will be happy to assist.
Kind regards,
Hollands
