Hi Matthew,
Thank you for your feedback.
I can confirm the Protect My Order charge is optional, it can be removed from the order before proceeding to the checkout but it can be missed. I have issued a refund for the charge on your order, the funds should be back with you within 2-4 working days.
If you need any further assistance, please let us know.
Kind regards,
Hollands Country Clothing
Hi Richard,
Thank you for your wonderful 5-star review! We're delighted to hear that you love the tie and appreciate its quality and length. It's fantastic to know it looks great with a white or light blue shirt—versatile style is always a win!
We truly value your feedback and hope you enjoy wearing it for many occasions!
Best wishes,
Hollands
“Discussed this with the Post Office and staff can't believe Protect My Order is Holland's company practice. Is this money grabbing? Or does the company have such a bad record with deliveries?”
