Hi Lesley,
Thank you for your feedback.
Please accept our apologies regarding the protect my order charge.
The charge can be removed before proceeding to the checkout but it can be missed so I completley understand. I have now issued a refund for the charge, the funds should be back with you within 2-4 working days, depending on your bank.
I apologise for any inconvenience caused. If you need any further assistance, please let us know, we will be happy to assist.
Kind regards,
Hollands
