Hi John,
Thank you for your feedback.
The ProtectMyOrder charge can be removed before proceeding to the checkout but it can be missed. It provides third party protection from a third party company, who can step in if a delivery dispute cannot be resolved.
I have now issued a refund for the charge, the funds should be back with you within 2-4 working days depending on your bank.
Kind regards,
Hollands Country Clothing
Hello,
Thank you for your feedback.
We are sorry that you weren't happy with the Protect My Order charge.
I can confirm you can opt out of this charge during the checkout process with the toggle button. I have gone ahead and refunded this charge for you, the funds should be back with you within 2-4 working days.
Kind regards,
Hollands Country Clothing
