Hi Chris,
Thank you for your feedback.
Apologies that you have had an issue with your order.
The ProtectMyOrder offers protection on your order via a third party for any loss or damage in transit. The charge can be removed at the checkout before you go through to pay. We have a link to a "learn more" section as well if you are unsure if this is wanted on the order but it can be missed.
I have issued a refund for the charge, the funds should be back with you within 2-4 working days.
Kind regards,
Hollands
“This is the first time I have seen or used Protect My Order.
I thought it worthwhile for an investment pair of leather walking shoes.
It took any stress away from worrying about delivery.”
